🔔Applications Support Specialist (German speaking)

Pro iDeal Jobs is assisting a market-leading product software development company, with offices across EMEA, delivering end-to-end solutions in healthcare, infrastructure, energy, and mobility.

They are currently conducting all interviews online and are onboarding all new employees remotely.

👨🏻‍💻Your Responsibilities:

1st Level Support for various applications
Address and resolve basic incidents and requests
Single Point of Contact (SPOC)
Logging all incoming inquiries into the respective ticketing system
Discharging/assisting 2nd Level team
SLA Reporting within regularly occurring Service Reviews
Completion of recurrent tasks: daily creation of user accounts in SAP and other systems
Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and customer communication is complete

✅You shall bring:

Completed studies in business administration, computer science, business informatics or comparable training /qualification
At least 2 years of professional experience
Strong work ethics, teamwork, customer focus and initiative
Excellent German and English written and verbal skills, from both business and technical perspectives
Demonstrated ability to learn customer support processes and techniques
Strong analytical skills and ability to solve problems
Ability and desire to learn Corporate, Division, and Facility-specific applications, technology, and terminology

🚀Nice to have:

Basic Active Directory knowledge
Experience supporting customers in the use of application software and hardware problems

🤝We provide:

Challenging projects from which you can develop your professional skills.
An attractive compensation package that can reflect your involvement, desire to improve, and willingness to contribute to the business.
Private healthcare Insurance.
7 Card subscription.
Performance rewards and annual bonuses.
Career plan and coaching sessions.
Meal tickets.

📩 If you want to become a member of this project, please apply for the job above and if you meet the requirements, you will be contacted by the recruiters at Pro iDeal Jobs.

Applications Support Specialist and Hel...