IT Hardware Technician - Darmstadt

Main Responsibilities/Experience

Provide support in identifying, repairing, and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular
Experience with the following IT Technologies: HP/DELL desktops, notebooks, Konika Minolta printers and MS Office applications
Support of Meeting room infrastructure like discussion systems.
Troubleshooting typical ICT software like MS Windows 10, MS Office, Visio, MS Project and MS Edge and Adobe Acrobat, …
Conduct the Installation and maintenance of mobile computing solutions (e.g., VPN access, Notebooks, Remote Access, iPhones, WebEx)
End-user support
Previous experience of Outlook configuration, administration and troubleshooting in an MS Exchange environment
Conduct user administration in MS Active Directory and MS Exchange
You will be using Microsoft Management Console, so knowledge of this is highly desirable
Be customer-focused and service orientated together, with highly effective interpersonal skills in dealing with demanding customers under a high workload

(On-call duty is required for this job)

The following knowledge shall be considered an advantage:

Certification for the maintenance of HP/DELL desktops and notebooks
Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware
Experience in performing inventory and stock management
Knowledge of managing inventory repositories especially in SAP The following activities will gradually become of importance to the position but, if required, the key person will be trained in-house on these activities
Experience in a structured, ISO 9000 certified and/or ITIL based information technology service environment
Professional certification as MCP Windows 10 or any other professional certifications (e.g., MCP – MS Office, etc).
Knowledge of using software distribution systems (MS SCCM)
Previous experience in providing support for Document Management Software