Customer Relationship Manager.
Colorbox Cosmetics was born out of a bold obsessive desire to create a brand where women from diverse backgrounds could enjoy superior quality products, without breaking the bank. Founded in the cosmopolitan city of Accra, the brand focuses on providing high quality affordable products that inspire all women, no matter where they are in their beauty journey to look flawless within their budget. The company has plans to build upon this success by appointing a Customer Relationships Officer to manage their existing and new clients, focusing on direct customer servicing – face to face or via telephone and taking ownership of each enquiries/complaints with proper follow ups, with an overall objective to ensure constant contributions towards achieving high performing service and sales levels.

Duties and Responsibilities
The primary responsibility of the role includes (but is not limited to):
• Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
• Monitor and report on Sales Funnels
• Operating managing financial transactions
• Achieving established goals: Revenue & Professional
• Superior product knowledge
• Introducing promotions and opportunities to customers
• Cross-selling and up-selling products to increase purchase amounts.
• Maintaining excellent customer service over the phone and face to face
• Continuously strive to achieve and exceed agreed productivity and targets
• Ensure good customer retention and customer satisfaction by providing excellent professional services

Required Skills
- Excellent communication and interpersonal skills
- Understanding customer concerns
- Communicating within the Company
- Investigating problems
- Training Staff
- Public Relations
- Monitoring competitors
- Attention to detail to ensure nothing slips through the cracks
- Analysing problems in order to come up with resolutions
- Caring about customers, whose happiness can make or break a company
- Following through so customers know their concerns are taken seriously

The successful candidate should be able to demonstrate the following selection criteria:
• Solid phone selling with excellent oral communication, interpersonal and active listening skills
• Acceptable level of written English
• Highly motivated, matured and committed individual
• Resourceful, proactive and able to work independently to produce high quality technical or professional work
• Getting results through personal proficiency
• Basic PC knowledge, with the ability to quickly adapt to new software applications
• Fast learner and able to adopt stressful environment and fast-moving work atmosphere

Customer Relationship Officer