Company
Our client is a well-known Luxury lounge for an Aviation company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for a Lounge Ambassador to be based in Bahrain.

Duties & Responsibilities:

Ensures a warm, welcoming experience
Greets and warmly receives all guests coming into assigned room(s)
Monitors assigned room areas to ensure a spotless, picture perfect environment
Introduces lounge facilities for first time guests when requested
Connects with and gives recognition to all guests, “make them feel special”.
Engages with warmth and openness with guests – stays fully present
Ensures all departing guests receive a personal farewell
Assist guests with travel issues
Deliver high standards of service in all rooms except Central Room and Reception
Approaches and receives all guests warmly as soon as they enter assigned room, when possible
Approaches and receives all guests warmly as soon as they enter assigned room, when possible
Assists guests with hand luggage
Places small stool for handbags, brief cases by chair side.
Connects and gives recognition to all guests, “makes them feel special”
Help guests decide where to sit and escort guests to seats
Encourages guests to take a beverage by showing beverage areas, explains dining opportunities,
automatically places hot towel on table top
Coordinates menu orders (a la carte area) with the kitchen
Picks up from kitchen, delivers and presents requested dish to table (a la carte area).
Lets guests know what wines and drinks are available from the beverage areas
Offers beverage replenishment to guests before clearing in glasses/cups
Resets seats and tables
Clears tables and chair sides
Walks around in assigned area regularly to check guest’s comfort, table cleanliness, clearing needs
Ensures all departing guests receive a personal farewell
Circulates to ensure immaculate presentation of the room(s)
Prepares and set up workstations professionally
Ensures stewarding uplift and refresh clear in station at appropriate intervals

Qualification & Requirements:

Certificate OR college courses in hospitality, business and administration
A minimum of 2 years' experience in 4+ star hotels or restaurants
Friendly, welcoming approach
Charming, confident personality
Puts customer satisfaction as a priority
Well-organized and efficient
Warm and positive attitudes
Takes pride in appearance
Candidate must be Bahraini