JOB DESCRIPTION

Duties and Responsibilities

The ideal candidate should have experience in using Facebook Business Suite and Social media sales tools and be digital savvy as the company transacts a lot of its business on its digital channels. The primary responsibility of the role includes (but is not limited to):

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
Monitor and report on Sales Funnels including those on all the companies digital channels.
Delivery excellent customer service on traditional (I.e. phone and face-to-face) and digital channels (i.e. DMs, WhatsApp Business ,Instagram, TikTok e.t.c)
Manage the brands digital inventory
Operating managing financial transactions
Achieving established goals: Revenue & Professional
Superior product knowledge
Introducing promotions and opportunities to customers
Cross-selling and up-selling products to increase purchase amounts.
Continuously strive to achieve and exceed agreed productivity and targets
Ensure good customer retention and customer satisfaction by providing excellent professional services.
Monitoring and interacting with clients who use Kinky Matters’ e-commerce platforms.
The role is a hybrid role so an ideal candidate should be able to work from home under little supervision and be ready to work a few days of the work from the office.

Required Skills

Candidate should possess a strong e-commerce background and a good working knowledge of digital sales tools.
Excellent communication and interpersonal skills.
Excellent writing skills
Excellent knack for customer service
A good command of some Ghanaian languages will be a plus
Good knowledge about hair, cosmetics and the brand
Understanding customer concerns and how to use digital tools to provide solutions to customers.
Investigating problems
Open to learning and progressive in their approach to task
Adept at Public Relations

Excellent business sensibilities

Attention to detail to ensure nothing slips through the cracks
Analyzing problems in order to come up with resolutions
Empathy and high emotional intelligence.

The successful candidate should be able to demonstrate the following selection criteria:

Solid phone selling with excellent oral and digital communication, interpersonal and active listening skills
Excellent written English and a good command over some Ghanaian languages
Committed to confidentiality and very conscientious in their approach to company information
Highly time conscious and ability to complete task within short notice
Able to work under minimum supervision
Ability to take initiative.
Highly motivated, matured and committed individual
Should be a creative and strategic thinker, and can make recommendations to help improve sales.
Resourceful, proactive and able to work independently to produce high quality technical or professional work
Getting results through personal proficiency
Computer literate, digital and social media savvy with strong PC knowledge, with the ability to quickly adapt to new software applications
Following through on customer feedback so customers know their concerns are taken seriously.
Fast learner and able to adopt stressful environment and fast-moving work atmosphere

Tools of the trade:

Qualifications & Experience

Candidate should have a College or university degree ideally in such as Marketing, Journalism, Communications or Business. Previous experience in customer service would be an advantage

Salary: Per month, net (take home) ₵1500 - 1700

Customer Relationship Manager