Job Profile
Payroll Operations - Payroll Support
Title
Implementation Consultant

About the role
Key Responsibilities:

Use your excellent understanding of UK payroll procedures to fully understand how your client is currently operating & adapt this to our standard model.
Understand & be able to articulate all the information that must be stored against an employee in order to successfully operate a payroll.
Analyse client requirements & develop appropriate solutions, identifying areas for improvement in conjunction with the client.
Document client processes & payroll rules for a clear handover to the Service Delivery Teams.
Demonstrate an ability to solve problems in an efficient, new & innovative way but also recognise when to seek assistance from colleagues.
Identify where standard solutions could be used rather than bespoke solutions.
Complete Process Instructions and perform full hand-overs of to Service Delivery Teams.
Be comfortable & professional working with senior internal / external stakeholders up to board level.
To act as the central point of contact between clients & internal teams ensuring that build data documents are completed and acted upon in an accurate and timely fashion.
Produce clear project plans with schedules and milestones so that your clients and internal colleagues are fully aware of their requirements & associated timeframes.
Deal with client queries and ensure that clients adhere to their pre-agreed implementation schedule.
Deal with internal / external customer contacts to progress incidents to resolution.
Provide excellent client care and build a working relationship with your clients by demonstrating knowledge and experience.
Identify issues & instigate corrective action.
Show commercial awareness in order to maximise the revenue & profitability of the business.
Attend client service review meetings & other meetings as required.
Change and Project Management.
Operate project management techniques to ensure that your portfolio of clients follow the standard process & complete on time.
Uses knowledge & experience to complete change in as efficient and cost-effective way as possible.
Understand what the client has paid for & generate additional charges as necessary to maximise revenue.
Maintain & update documentation as required.
If standard solutions aren’t available, design, where possible, bespoke solutions that can be re-used as a standard solution.
Provide advice & guidance where necessary to other team members.
Act as a Mentor to colleagues, particularly to Implementation Support Consultants.
Identify areas for improvement & produce clear documentation on how to do this.
Perform effective hand-over of client implementations to Service Delivery Teams.
Identify & plan the training requirements of the client based on their products and services, and current levels of knowledge.
Provide documentation & training where required.
Challenge methods and seek to improve upon them in order to proactively impact working practices and the client experience.

Skills and experience

Excellent payroll knowledge and previous experience of implementing payrolls with various levels of complexity.
Report writing skills.
Business Awareness.
Presentation skills.
Customer Care Training.
Client Focus and stakeholder management.
Basic Project Management skills.
Meticulous eye for detail and ability to reconcile and balance parallel runs.
Used to working to deadlines.
Can do attitude.
Proven ability in building & managing a change team to deliver value to the business – that maybe working both onshore & offshore.
Proven commercial ability to manage and control budgets.
Excellent interpersonal & communication skills.

About You:

Demonstrable experience in stakeholder management.
Demonstrable experience in team building and engagement.
Experience of working in a project role within a similar Finance or HR environment.
Experience and the ability to use improvement techniques such as Lean/Six Sigma.
Excellent planning, organisational skills and methodical approach.
Ability to influence and build robust business rationale that may affect a change in direction of a project or program.
Experience of working within a customer focused service environment.
Able to present complex information in a way that can be understood.
Excellent knowledge of Microsoft Word, Outlook, Excel and PowerPoint.
Excellent written and verbal communication skills.
Confident nature with the ability to hold workshops, demonstrations and deliver presentations.

Payroll Implementation Consultant