Company
Our client is a semi-governmental Aviation Company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for an ICT Field Support - Service Delivery - (Shift Basis) to be based in Bahrain.

Duties & Responsibilities:

Perform incident classification, prioritization, and correlation with other reported incidents and matching against known errors
Record all required incident details on the incident management system
Link the incident record to the User ID and configurations
First level support to attempt to resolve the incident, use remote control if necessary for incident resolution
Track the incident until closure and keep the User up to date with the incident status
Ensure troubleshooting, trials to restore the systems are done before escalating to Level 3.
Preparation of new PCs/notebook computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients and setting of user profiles.
Installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets in a timely manner.
Installation of additional applications as per user’s requirements such as Airport Operating System applications, Acrobat reader, AUTOCAD etc.
Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
Provide remote troubleshooting solutions for computer or operating system issues that affect course delivery.
Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.

Qualification & Requirements:

A minimum of a Diploma degree, BSc. Degree in IT, Computer Science or equivalent
Fresh Graduate with 0-2 years’ experience/training in providing technical support
Ability to easily adapt to and learn new technologies.
Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
Candidate must be Bahraini