Full Job Description

UX Researcher - This is a Full-time position based in Asheville, NC

Send your resume to mohita.kaur@aeroflowinc.com OR visit us at https://aeroflowinc.com/employment-opportunities/#current-openings

Who we are:

Aeroflow Healthcare is made up of creative and talented professionals who are transforming the home medical equipment industry. We have grown to be a leader in the HME segment of the healthcare industry, are among the fastest growing healthcare companies in the country and recognized on Inc. 5000’s list of fastest growing companies in the U.S.

JOIN ONE OF THE NATION’S FASTEST GROWING COMPANIES.

We’re taking the home health products and equipment industry by storm. We’ve set out to create a better way of doing business by prioritizing our customers, our community, and our coworkers.

Aeroflow Healthcare is a company that cares deeply about our patients and is looking for a User Experience Researcher to join us in that spirit. As a patient-first organization, we understand that user research will help us better understand our patient needs as well as develop better technology and products to serve those patient needs. Therefore, this role is critical to the success of our next stage of growth as a company.

The User Experience Researcher at Aeroflow will join the product delivery team to provide critical insights into user behavior, shaping our online products. The ideal candidate is eager to join a fast paced and highly driven team to turn ideas into user-centric experiences. This role works closely with every business leader in the organization, and will require an individual who thrives on creating strong relationships while remaining humble and nimble to changing business needs and priorities.

Responsibilities:

Partner with internal stakeholders to identify research questions and key performance indicators to help inform product and design decisions
Generate research plans and execute those plans to deliver insights that allow us to better serve our patients.
Recruit appropriate participants for various research efforts and facilitate that research.
Choose the appropriate research methodology for the question (usability test, interviews, survey, etc.)
Generate actionable insights that will shape product and business decisions.
Collect, analyze and report on both qualitative as well as quantitative data
Understand the importance of HIPAA requirements and patient privacy when designing and reporting user research

Required experience:

Bachelor of Science (MS) Degree or equivalent in Psychology, Cognitive Science, Human Factors, HCI or HCD
At least 2 years of user research experience with a proven success record of leading user research efforts that have a demonstrated impact.
Ability to meet ambitious deadlines and deliver high-quality work on schedule, including quickly turning around study plans and reports.
Experience running moderated and unmoderated user tests with usertesting.com or a similar platform
Exceptional behavioral data-collection and analysis skills (e.g., designing and conducting user research, including usability testing and analyzing other types of user data).
Self-starter who can autonomously design and execute research projects to inform product & engineering decisions

POSITION PERKS AND BENEFITS:

At Aeroflow, we know it’s not all about what you can do for us. We believe that our people are the best investment we can make and we want to reward you through a wide range of benefits that recognize the important role you play in our organization and in driving our mission. We offer the following benefits to our employees:

Competitive Pay
Living Wage Certified
401(k) with Safe Harbor Company Match (up to 4%)
Health, Dental, and Vision Insurance
Optional Life Insurance
Flexible Spending Account (FSA)
6 Weeks Paid Maternity Leave / 2 Weeks Paid Paternity Leave
Additional Maternity & Paternity Benefits (including free diapers for a year, free breast pump, and reimbursement for doula services)
Adoption Assistance
PTO (eligible from 1st day of Employment)
8 Paid Holidays (eligible from 1st day of Employment)
Corporate Volunteering and Community Service Opportunities
Employee Referral Bonus Program
Corporate Leadership Training and Professional Development Opportunities
Healthy Lifestyle Programs and Corporate Fitness Center
Financial Wellness Program
Discounted Gold’s Gym Membership
Great Place to Work Award Winner

Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Healthcare has been recognized both locally and nationally for the following achievements:

Great Place To Work Certified
Living Wage Certified
Inc. 5000 Best Place to Work award winner
HME Excellence Award
Sky High Growth Award