This role is responsible for managing the day-to-day Legacy Billing operation and providing ongoing support for internal clients. This is a hands-on role monitoring, installing, configuring, and operating billing activities and reporting in a complex environment.

ROLE DUTIES:

Provide basic to advanced configuration and operational support of telecommunications systems
Assist with day-to-day telecommunications operations, analysis, and troubleshooting.
In-depth knowledge of Billing processes
Perform billing analysis, invoice review, and invoice breakdown
Work on the allocated tasks and requests based on the SOPs
Drive the daily alignment call with the customer to update and align the priorities
Responsible for handling onboarding and off-boarding requests.
Maintain technical and end-user documentation regarding process and procedure for all related activities and services in accordance with the Corporate Telecom strategy.
Triage events to provide suppliers/vendors/partners with accurate and adequate information to effectively and efficiently resolve incidents and changes.
Understanding of the ITIL processes

DESIRED SKILLS & EXPERIENCE:

5-7 years of Proven experience in the operation Billing Operations
Excellent knowledge of SQL/PL SQL & Unix as a primary skill along with the secondary skill of dot net & asp
Good knowledge of ITIL and exposure to a service management tool
Ability to articulate and convey information effectively in both group and individual situations.
Flexible to be available for support in all shifts/timings or as per challenging operation environment/needs from GNDC location
Monitoring and ensuring defined SLA parameters. The reasoning of any deviation is to be highlighted or an exception process to be initiated.
Should be able to develop and demonstrate excellent analytical skills and alternatives for resolving the issues.
Should be able to work on continuous improvement in quality and decreasing TAT.
Experience supporting and troubleshooting Billing-related Incidents, Request
Strong Analytical, debugging, and troubleshooting skills
Experience in handling international clients should possess good soft skills in terms of emails, MS teams, phone, etc
Effective participation in internal/external review meetings.
The candidate should be able to prioritize the tasks based on customer needs/supervisor guidance or situation and take to effective closure.

.NET Support Engineer(Telecom)