Head of Customer Acquisition
LatAm, Remote

Company Profile

CONFISA INTERNATIONAL GROUP has over 35 years of experience providing integral Human Resources and Business Consulting Services to domestic and multinational corporations.

CONFISA is a professional organization that provides effective and responsive retained executive search services. CONFISA has successfully recruited professionals for lead positions throughout APAC, EMEA, and Americas regions.

Services are provided across multiple industries (Consumer Products, Pharmaceutical, Oil & Energy, Manufacturing, Mining, IT, Telecom, Financial Services, among many others) and organizational areas such as (C-Level, General Management, Finance, Human Resources, IT, Sales, Marketing, Operations).

Confisa Group is part of a global provider of strategic connections within fast-growing industries & locations. The main business focus is making returns by providing a diversified range of services and great solutions to clients and business partners.

Our clients’ approach to key contacts is long-standing. Strong business development & management practices are embedded in multiple business units with central oversight of human capital, real estate, brokerage services, full representation & lobbying practices, and cross-border stake-holding solutions. These, together with committed, quality staff are key drivers of their success.

Key Responsibilities – Summary

Coordinate and execute the entire customer acquisition efforts of the company by establishing business strategies that enhance increasing revenues in assigned geographies. Improving retained executive search and selection services SLAs and optimizing operational processes, ensuring that all spending and investment decisions are carried out with financial rigor, allowing the establishment of objectives and goals that measure the performance of the organization.

Responsibilities

Carry a revenue quota to meets or exceed sales targets and demonstrate continuous progress towards achieving account strategies.
Identify, develop, implement, and maintain account strategies to drive adoption of Confisa Group services revenue within assigned enterprise accounts and their subsidiaries and affiliates.
Serve as the primary client contact for support issues requiring customer concern.
Drive timely resolution of customer issues and ensures high levels of customer satisfaction with Confisa Group services.
Understand and document customer’s business and strategies, requirements, priorities, and goals.
Establish and lead teams of internal and external resources to identify, pursue, and close specific opportunities consistent with account strategies.
Understand and navigate account procurement practices to successfully negotiate profitable service proposals / contracts and establish efficient renovation follow-up and action plans.
Overview payment of contracted services in a timely manner, as well as materials purchased, guaranteeing continuity of operations.
Market research and analysis including industry trends and competitors (prices, services, promotions, and customer acquisition practices) in order to evaluate and update customer acquisition policies and marketing strategies.
Provide regular and efficient updates on assigned accounts to sales management.
Ensure accurate and timely forecasts and management reporting in RecruitCRM.

Profile / Technical Requirements

Proven track record and experience specifically in the headhunting industry (or same target clients related segments) and with new accounts acquisition and management for retained executive search and selection services (or relevant solutions deployed for the same kind of client base).
High marketing knowledge in related business segments.
7 to 10 years of related experience.
Bilingual, with excellent command of the English language.
Skills for effective communication with clients.
Ability to negotiate and solve problems.
Project Management.
Know-how or proven track record of advertising and promotions for professional services, business, or human resources consulting.
Extensive knowledge in technical and financial business evaluations.
Ability to analyze and identify business opportunities.
The desired level of education established for this position is a university degree preferably Bachelor of Economics, Business Administration, or related careers

Career & Entrepreneurial Progression

Development and progression of career or executive profile.
Support in defining local structuring, including local and global offices.
Development of other businesses/divisions of the group at a later stage.
Contribution (and invitation for donations) to good causes as part of group policies and service execution.

Our group enhances successful businesses. Our approach is unique in multiple markets around the world: our vibrant ecosystem attracts staffing and recruiting rock stars by providing comprehensive operational support to develop, launch and promote remarkable businesses.

Full support from the group, including:

Full immersion and business positioning within a global network of leaders in the headhunting industry
International business branding / 35+ years of experience
Strategic business management at a global level
Scalable development and full implementation of international technical and operational team
Business development and account assignment at local, regional or global level
Access to Confisa Equity Search business cases
Technological infrastructure
Administrative support and financial centralization
Human resources management support
Access to the group's portfolio of services/solutions