The Lease Operations Analyst is responsible for workflow management of the Lease Operations team to ensure the delivery of Lease Authorisations according to the Service Level Agreement (SLA) of our clients' Lease Process.

The position will report on the workflow performance of the team against its Key Performance Indicators (KPI) and take action when workflow does not conform to the process. The position will deliver continuous improvement through interaction with Stakeholders and the COO teams responsible for process excellence and quality.

The position communicates with Stakeholders when a change will affect the operation of Leases and reports internally on the performance of Lease delivery over their lifetime.

Key Responsibilities

To check the validity against the SLA of incoming Lease Requests and verification of the content contained within the Request.
To assign the Lease Request to a Lease Engineer to process along with the KPI for the delivery of information.
To ensure that the Lease Authorisations are published on time according to the Service Level Agreement.
To report on Lease Request workflow performance of the team to the Head of Lease Management.
To detect workflow that falls outside of the process and raise the issue with the relevant teams to address deficiencies.
To document processes within the team relating to workflow and assist others in defining the overall Lease process.
To manage the communication flow with the Lease Stakeholders relating to workflow and change that affects the operation of a Lease.
To set the agenda and drive the daily Lease Operations meeting to report on the status of the workflow, and highlight issues that affect Leases.
To manage the deactivation of a Lease at the end of the operational life by coordinating with the team and other Lease Stakeholders.
To prepare the monthly report on the delivery of Leases for use by the COO performance reporting team.

Essential Knowledge and Skills:

3 to 5 years experience in a project coordination role.
Strong recording and documentation skills, with an attention to detail and a desire for consistency.
Excellent interpersonal and communication skills with the ability to build relationships across the business.
Experience in identifying, addressing and resolving differences between individuals and/or interest groups.
Delivery of work to an SLA and measuring delivery performance using KPI.
Regular Reporting on workflow volume and performance against KPI.
Ability to work independently and take a logical and orderly approach to manage workflow.
Good working knowledge of MS Office suite.

Desirable Knowledge and Skills:

Familiarity with Salesforce, MS Visio, MS Power Automate and Blueworks.