About this opportunity!

We are now looking for a Customer Network Support Solution Architect that will deliver support services to our clients. You will be part of a Solution team and together you will identify business leads and promote Ericsson products and services to secure add on sales. This will require detailed customer networks knowledge and knowledge of the customer strategies.

As a Solution Architect in CS domain at Ericsson you will enable efficient service delivery of contracted customer support services by driving the Customer Support Request within our support organization. You will also take active part of the Emergency Handling support.

What You Will Do

Have E2E Field responsibility and Solution ownership
Do Customer support request handling (CSR) follow up and take a role on complex troubleshooting
Analyze problems and identify suitable solutions to these problems
Be working on complex troubleshooting, using support tools and according to global support processes and procedures.
Be in the line of supporting our products, identify possible improvements to the products that will make them more maintainable and user friendly. Document these possible improvements in Requirement Specifications as input to the design of new generations of the products.
Identify new business opportunities
Developing and maintaining relationships with Customer
Actively engage in communication with other engineers for the purpose of knowledge sharing etc
Notification of process problems and irregularities to the responsible management. These problems/irregularities may be within the own organization or within any of the organizations within Ericsson handling customer support requests.
Registration of new known solutions and updating of existing known solutions based on the answers / solutions developed within own Line-organization or received from elsewhere.
Produce technical aids, guides as service documentation. Generate maintenance bulletins and hazard warnings.
Maintain system configuration records for SW, Market Features and Network Configurations for assigned customer
Giving guidance in developing Operation & Maintenance instructions
Implementation of proactive maintenance procedures
Understand and work with Solution Management processes.

You will bring

BS or MS in telecommunication or IT.
Min 10 -12 years of field experience.
Previous work experience at support or integration (Packet Core Systems).
Excellent troubleshooting, fault-finding and problem-solving skills
Excellent knowledge of call flow scenarios (session & mobility management)
Excellent knowledge of packet core systems and architecture (EPC) including Good Knowledge on PC surrounding nodes (CS and/or IMS and/or Radio)
Excellent knowledge of packet core Nodes (GGSN, SGSN-MME, PGW/SGW, SAPC/PCRF)
Excellent Knowledge on Virtual Systems and Cloud Infrastructure.
Good knowledge of UNIX/LINUX
Good knowledge of Juniper & Ericsson OS
Excellent IP knowledge (Proven External Certifications are plus)
Experience of hardware and software installations and upgrades
PROPS-C, or similar
Strong problem-solving skills and analytical ability.
Ability to work under stressful situations, meet tight deadlines and deliver services with high quality
Ability to lead and motivate others and work in a team environment.
Superb communication skills in order to be able to participate and drive customer meetings.
Strong consulting skills.
Understanding Business Objects.

This position is open across MMEA region

Customer Network Support Solution Archi...