What You Will Do

Be responsible for planning and competence development of Business Analysts, Solution Architects and Solution Integrators in Mobil Financial Services domain
Grow capabilities of the team by adopting flexible ARP (Authorized Resource Provider) model and ensure cost control in alignment with budgets.
Setup and execute technical design authority model according to best practices in BSS domain
Acts as escalation point for Mobile Financial Services deployment projects and programs in relation to design and solution integration activities.
Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors
Drive everyday learning Engage with and endorse strategic learning initiatives through usage of MFS Academy and Degreed platforms
Manage and balance resources, cost, and competence (pyramids) based on business needs
Recruit best FinTech competence available on market ensuring diversity
Manage and follow-up of financial forecast Set line budget, optimize budget utilization
Ensure delivery execution according to contract/assignment and KPI/SLA/targets.
Manage Work Level Agreements and Service Level Agreements along with management of customer escalations.
Stimulate consultative approach along with adjustment ways of working to local customs with consideration to Code of Conduct and local OHS.
Compose productive teams Manage business continuity Ensure Customer Satisfaction Secure that financial, quality, OHS and performance measurements are in place and continuously measured. Act and report on deviations in own unit as well as contracted ASPs as applicable
Contribute to customer meetings along with building long lasting customer relations
Manage unit to adhere to Ericsson Service Delivery Strategies Ensure that relevant information about the Strategies is spread in unit. Take corrective actions to apply the Service Delivery Strategies Manage delivery mix between internal workforce, ARPs and ASPs if applicable Manage delivery mix between internal workforce, ARPs and ASPs if applicable
Identify & implement best practices, drive improvement programs, participate in external/internal networks
Ensure adherence to global processes, methods & tools
Drive strategy development, identify and address barriers to performance and drive change management according to set goals
Works closely with BA BDGS BSS MFS Deployment and Operations teams to facilitate feedback from customers for further enhancement of MFS roadmap and portfolio

You will bring

10-15 years of experience in team leadership positions within the telecom and/or ICT industry
5+ years of FinTech experience as technology partner for major telecom operators
2+ years Continuous Integration/Continuous Deployment experience as Line Manager
Result oriented with customer first attitude
Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
Can handle stressful and ambiguous situations
Strong financial and commercial acumen
Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
Developed analytical skills to identify trends, inefficiencies and value realization opportunities
Very good understanding of Ericsson Business Process, Financial and Delivery models
Strong business, operation and financial skills
Good at handling resource planning and competence development
University degree in Technology or Economics, preferably MSC, MBA or equivalent

Head of MFS Design and Solution Integra...