Role: Service Delivery Manager
Location: Vienna, Austria
Role type: Permanent
Salary: Best in Industry
Eligibility: Right to Work in Austria (No sponsorship)

We are looking for an experienced service delivery manager to deliver a large banking transformation project with one of the major Austrian banks.

Requirements:

Experience in product implementation in Banking Domain (Retail & Consumer banking knowledge is an add-on)
Support in Creating SOW and contracts
Creation of project plan and WBS (MSP knowledge preferred)
Scope Management & Risk Management
Escalation Management
Change Control Management with Client Program/Delivery team.
Act as Single point of contact at Project Level between the company and Client
Candidate should have good communication skills (native speaker is preferred) for coordinating with relevant stakeholders of Client and company
Tracking and monitoring with timely progress reporting as per agreed frequency;
Publishing of Weekly Status reporting - Risk Register, Project Charter
Ensuring deliverable milestones are met on time within budget and quality.
Responsible for creating a Project plan and coordinating with the offshore Dev team for ensuring all delivery milestones are met
Overall project tracking and oversight.
Co-ordinate with Client Project Manager to execute implementation activities in Client premises
Manage on-site team

Requirements:

Effective leadership, interpersonal and great communication skills
Native German Speaker and fluent command over the English language.
The ability to command respect and to create a sense of community amongst the members of the project teams
Good knowledge of techniques for planning, monitoring, and controlling projects
Sound business case development and approvals skills
Good knowledge of project management methods like PRINCE2 or PMP
Good knowledge of budgeting and resource allocation procedures
Sufficient seniority and credibility to advise project teams on their projects in relation to the project
The ability to find ways of solving or pre-empting problems