POSITION: Bar waiter / waitress
DEPARTMENT: Hotel Department
REPORTING TO: Hotel Manager
WORKING LOCATION: The workplace is on board the vessels managed by Scylla Gastro

Qualification and Profile
• Preferably experienced within the hotel industry and/or previous (river) cruise ship experience.
• Outstanding skills and experience in this role with strong customer focus
• Effective communication and active listening skills for conversing with guests
• Stress resistant, calm under pressure, resilient, team player with positive appearance.
• Open minded and flexible with high social, interpersonal and cultural competencies
• Ability to evaluate guest’ s satisfaction and responsiveness
• Excellent English skills (written & verbal), other languages as German is an advantage.
• Professional attitude and appearance, reliable and hard-working with great team spirit
• Strong time management and organisational skills
• Dependability and physical stamina to stand for long period of time
• Being representative of Scylla´s values

Key Responsibilities and Duties
• Mixing and serving cocktails in a professional way, in compliance with international given standards and Scylla standards
• Daily set-up (mise-en-place)
• Communication with guests to ensure satisfaction and resolve any complaints
• Joint responsibility for the active sales of drinks in the Lounge/Bar/Restaurant/Sun deck
• Service in the Lounge/Bar/Restaurant and on the sundeck
• Providing guest’s service according Scylla standards including food service
• Joint responsibility for the coffee station in Lido Bar/Bistro/Arthur’s/Public Area
• Joint responsibility for the professional serving and presentation of the entire F&B offer on board according to company standards
• Joint responsibility for guest satisfaction and the corresponding ratings
• Joint responsibility for cleanliness, order and compliance with the Scylla hygienic concept according to HACCP in the bar area as well as regular general cleaning
• Joint responsibility for dealing carefully with beverages, equipment, machines and cleaning agents
• Storing of the Bar stock and supplies
• Help create and implement F&B activities and events on board
• Joint responsibility for the separation of waste in the bar areas
• Active assistance in the restaurant as well as on the sundeck as per supervisor’ s directives
• Preparation of inventories and orders for the restaurant and bar
• Fair and equal treatment towards all crew
• Joint responsibility for the compliance with safety guidelines in the entire bar area
• Knowledge of the ship and the respective daily program
• Professional and friendly guest service according to company standard
• Assistance in the housekeeping during guest exchange (making beds, restock the minibar,…) or with any additional tasks
• Weekly general cleaning of the restaurant and bar

Additional information:
➢ Additional tasks: participating/assisting with the loading, carrying the suitcases, keeping clean the messroom and your own cabin on daily basis
➢ Your purpose is to help and create a memorable experience for our guests
➢ Accommodation: shared room on board with one other crewmember (on some ships with more than one)
➢ Uniform: is provided by the company: before arrival the crewmember has to make sure to take black trousers, white shirts, black shoes with him in case the uniform isn’t on board yet
➢ Demonstrate a good safety awareness and participation in the safety drills

Contract type: Swiss
Gross / Net salary: €2670,00 / €2023,20 (depending on your personal situation)
Vacation days: 90 free days per calendar year pro rata (= 7.5 days per month pro rata)
Tip money: fixed and included in the salary.
Start date: to be advised.
End date: unlimited
Health Insurance: Sympany
Pension: Axa Pension Funds
Travel allowance: € 75 per month

BÁRFELSZOLGÁLÓ/BARWAITER