POSITION:   Hotel Manager
DEPARTMENT:  Hotel Department
REPORTING TO: Hotel Operations Manager
WORKING LOCATION:  The workplace is on board the vessels managed by Scylla Gastro

Qualification and Profile

• Several years of management experience in this role with an outstanding and proven management
skills and extensive hands-on experience
• Excellent leadership, management, organizational and active communication skills
• Preferably graduated within hotel industry and/or previous (river) cruise ship experience
• Strong understanding of hotel management best practices
• Strong hotel department knowledge and experience as well as an outstanding F&B knowledge and
skills
• Able to train crew members in each area of hotel operation, able to build up the trainings
• Guest focused, stress resistant, calm under the pressure, resilient and team player with positive
approach
• Professional attitude and appearance, reliable and hard-working with great team spirit
• Open minded and flexible with high social, interpersonal and cultural competencies
• To act as dynamic motivator and onboard ambassador for the Hotel Operations Department through
Leadership&Management by example
• Excellent English skills (written & verbal), other languages as German is an advantage.
• Being representative of Scylla´s values

Key Responsibilities and Duties

• Ensure full compliance with Scylla standards, SOP´s policies and procedures
• Responsibility for the entire hotel operation on board and guarantee fullest guest satisfaction and
pleasant working environment for all crew
• Ensure that monthly financial outlooks for F&B, hotel material etc. are on target and accurate

• Executing all aspects of planning and organizing of upcoming cruises for the Hotel Departments
• Consulting with Captain and Head of Department on board activities or any other aspects of onboard
operation
• Handling complaints, and oversee the service recovery procedure
• Ensure all decisions are made in the best interest of high guest /crew satisfaction
• Developing improvements actions based on outcome of questionnaires, guest-crew feedback,
financial reports
• Responsible for the entire hotel operation on board and day-to-day staff management and guests
• Coordinating all crew matters by establishing efficient communication between the ship and office
• Responsible for the stock ordering for the hotel department such as beverages, food, chemicals,
amenities, shop-, wellness-, office supplies and hardware in hotel department
• Closely monitor the reports on a daily basis and take decisions accordingly
o Working with the numbers on daily basis, sharing the knowledge with HoD’s and working
on revenue overview/upselling/reducing stock/correct calculating etc.
o Stock report/Vorratsliste
• Coordination with Head of Departments for the smooth operation of all activities and functions
• Final responsibility for:
o flawless cleanliness and compliance of Scylla for hygienic concept according HACCP
regulations as well as regular general cleaning in all departments
o correct flow of information within all the departments
o professional communications and cooperation with Cruise director, Captain and with
colleagues from the offices
o the whole documentation and the administration tasks
o the waste concept
o the inventories and the orders on time /deadline given by office/
o the conduct, control, and quality of the trainings, held regularly by the HoD’s based on Scylla
standards
o the good working atmosphere and teamwork between all departments
o supporting and recognizing the potential of the crew (future hiring/firing/no rehire)
o for the final appearance (grooming, uniform, nametag etc) of the crew, board language and
smooth communication
o together with Chef for healthy and varied crew meals in correct times
o the compliance with safety guidelines in the hotel area
o final outcome, ratings and guest´s satisfaction on board
o for the financial results regarding revenue and costs
• Being present as Hotel manager and as a Leader leading by an example
• Being an example for the crew, supportive and having an open-door policy
• Educating in terms of leadership, emotional intelligence and understanding different cultures
• Ensure that onboarding is implemented
• Conducting the evaluation dialogues ad performance appraisals for crew on board
• Overseeing the vacation plan for crew
• Promoting Scylla values and goals by effectively communicating the company vision and expectations
• Training, coaching, mentoring and developing team members

Additional information:

➢ Additional tasks: participating/assisting with the loading, carrying the suitcases, keeping clean the
messroom and your own cabin on daily basis
➢ Your purpose is to help and create a memorable experience for our guests
➢ Accommodation: shared room on board with one other crewmember (on some ships with more than
one)
➢ Uniform: is provided by the company: before arrival the crewmember has to make sure to take black
trousers, white shirts, black shoes with him in case the uniform isn’t on board yet
➢ Demonstrate a good safety awareness and participation in the safety drills

Contract type: Swiss/Unlimited
Gross / Net salary: To be negotiated
Vacation days: 90 free days per calendar year pro rata (= 7.5 days per month pro rata)
Tip money: fixed and included in the salary
Health Insurance: Sympany
Pension: Axa Pension Funds

HOTEL MANAGER