POSITION:   Executive Housekeeper
DEPARTMENT:  Hotel Department
REPORTING TO:  Hotel Manager
WORKING LOCATION:  The workplace is on board the vessels managed by Scylla Gastro

Qualification and Profile

• Preferably experienced within the hotel industry and/or previous (river) cruise ship experience.
• Outstanding skills and experience in this role with an extensive hands-on experience
• Excellent organizational, inventory and decision-making skills
• Outstanding verbal and interpersonal communication, listening and team building skills
• Strong leadership abilities and management skills
• Able to train crew members, able to build up the trainings and drive the change and look for
operational efficiencies across the ship
• Guest focused, stress resistant, calm under pressure, resilient, team player with positive approach
• Open minded and flexible with high social, interpersonal and cultural competencies
• Excellent English skills (written & verbal), other languages as German is an advantage.
• Professional attitude and appearance, reliable and hard-working with great team spirit
• Must work independently, good computer skills (Excel, Word, PPT)
• Being representative of Scylla´s values

Key Responsibilities and Duties

• Responsible for cleanliness, orderliness and appearance of the entire hotel area on board in
compliance with Scylla standards
• Responsible for guest satisfaction and the corresponding ratings
• Responsible for flawless cleanliness, order and compliance with the Scylla hygienic concept
according to HACCP in housekeeping and laundry as well as regular general cleaning
• Ensure that rooms are made as per company standard
• Responsible for dealing carefully with equipment, machines and cleaning agents in the
housekeeping department
• Responsible for the compliance with and the achievement of the predetermined turnover and cost
budgets
• Daily inspection of cabins and public areas and clean a 4-6 cabins per day if necessary
• Responsible for team building and team spirit in the housekeeping and laundry departments (role
model function)
• Fair and equal treatment towards all crew
• Managing, training and mentoring the housekeeping / laundry crew according to Scylla
standards. If necessary training of new crew and follow-up
• Support, training and mentoring potential (crewmembers on their way to management positions),
in consultation with the Hotel Manager and/or Hotel Operations Manager
• Responsible for the behavior and appearance of the housekeeping /laundry crew, including dress
code during spare time on board/
• Responsible for the correct acceptance, care and return of guest linen as well as the crew uniforms
• Responsible for the inspection and return of crew uniforms at the end of the season
• Final responsibility for the separation of waste in the housekeeping department
• Active assistance in the housekeeping and laundry department
• Responsible for the correct distribution of daily programs, gift orders and turn-down services
• Care of potted plants and cut flowers as well as the decoration of public areas according to
company standard
• Preparation of inventories and orders. Maintain the stock of guest and cleaning supplies, linen
and uniform
• Acceptance and control of goods delivered for the housekeeping department as well as correct
storage
• Maintain good relations and communications with all other departments
• Honest and open communication with all internal and external colleagues and third parties
• Competent human relations and cooperation with the cruise director as well as the navigation
crew
• Immediately attending to guest requests
• Plan, control and supervise housekeeping activities
• Organize on-the job training and evaluate its effectiveness
• Coordinating the preventive maintenance schedule of rooms and public areas with the engineer
• Professional and friendly guest service according to Scylla standard

Additional information:

➢ Additional tasks: participating/assisting with the loading, carrying the suitcases, keeping clean the
messroom and your own cabin on daily basis
➢ Your purpose is to help and create a memorable experience for our guests
➢ Accommodation: shared room on board with one other crewmember (on some ships with more than
one)
➢ Uniform: is provided by the company: before arrival the crewmember has to make sure to take black
trousers, white shirts, black shoes with him in case the uniform isn’t on board yet
➢ Demonstrate a good safety awareness and participation in the safety drills

Contract type: Swiss/Unlimited
Gross / Net salary: € 2840,00 / 2175,10
Vacation days: 90 free days per calendar year pro rata (= 7.5 days per month pro rata)
Tip money: fixed and included in the salary
Health Insurance: Sympany
Pension: Axa Pension Funds

HEAD HOUSEKEEPER