This gig will require the selected candidate to go through a Background Verification process.

Working Hours: IST (Regular India Shifts (7:30 AM IST – 5:00 PM IST or 11:30 AM IST - 9:00 PM IST))

Principal Responsibilities:

Understanding of application architecture and technology infrastructure preferred.
Able to learn technical concepts quickly and apply them effectively in the workplace.
Able to adapt to changing business priorities on projects and react quickly.
Able to estimate new project asks and call out impacts & risks
Strong customer focus and results oriented attitude
Self-motivated individual, able to work & drive the team and support multiple applications in parallel.
Able to evaluate tooling features for the client usage fitments and drive decision making on adoption on new tooling & features
Develops strong working relationships with the business team and domain leadership to understand the business priorities & impact to clients
Has Agile process knowledge & is able to prioritize & manage Intakes
Works to resolve any client escalations and any urgent issues impacting clients
Partners with various other groups to resolve issues impacting external or internal clients
Provide guidance & support to the support team
Conduct RCA sessions with Business Stakeholders for all Critical issues reported
Work in improving efficiencies of jobs & find opportunities to automate any manual interventions
Bringing in process improvements

Critical Skills Required

Hands on Experience in Application Development and support on .NET Technologies
8+ years of solid experience working with .NET, C# and WPF Technologies
Ability to understand the technical requirements and nuances in the development projects with various technologies involved
Able to design different types of solutions for security for PII, Org level etc
Ability to mentor colleagues in the team & lead the team technically
Collaboration with Stakeholders from different applications
Strong understanding of support ticket process and managing multiple projects
Strong understanding of backlog grooming, assigning task to team member & managing the technical deliveries
Able to work on assigned tasks independently and also handle queries & guide fellow team members
Able to handle outages & co-ordinate with multiple owners to resolve issues
Good Analytical Skills & problem solving skills
Ability to Work in shifts and effectively in a team
Have the ability to identify risks & escalate issues with a view to bringing about a win-win resolution
Good written & spoken communication skills

.NET WPF Tech Lead