About Customer Success

The Customer Success team at ConsenSys is focused on exactly that: making our customers successful. We’re looking for people who will step towards a customer who is asking for help and respond with innovative and creative ideas to help them course-correct. If you value constructive customer engagement and want to define the future of blockchain production operations, we’d love to hear from you.

At ConsenSys, we have a vision of a world where data sovereignty and financial well-being is accessible to every person and organization. We believe Ethereum and decentralized protocol technology is a more trustworthy and equitable foundation for how we create and share value across the web. On this trusted, open-source foundation, we can accelerate the world’s transition to a universally accessible network of distributed participants where transparency, security, and freedom are fundamental.

What you’ll do:

In Customer Success, we constantly use several systems and tools to provide customer services. Your role would be to handle the day-to-day admin, mostly of our Zendesk/ LivePerson accounts, as well as focus on building customizations, tailoring and scripts related (added integrations, functionality, reports etc.). You’ll also be responsible for staying on top of the system’s functionality and options, and acting as its SME.

It would be great if you brought this to the role

Experience managing IT accounts (especially Zendesk or LivePerson).
Experience with APIs, enabling you to build and maintain integrations between different tools, to support and enhance functionality, and allow data to flow.
JavaScript and CSS experience, allowing you to implement the customizations and configurations we need for more advanced functionality.
Experience in automations. Demand for our support is high and our systems need to be fast; your experience in this area could help create better flows and practices.
Background and understanding of support functions and roles, which is crucial for understanding requirements and needs of the team.

Bonus:

Zendesk training certification
LivePerson formal training

Technical IT Operations