We are offering an excellent opportunity to be part of a great team environment in a rapidly growing business. In order to provide a cost effective, reliable, efficient and sustainable delivery service meeting the customers’ needs and in line with the Company’s objectives we need a subject matter expert to serve as In-House 2nd Level IT support.

This is a fantastic opportunity to be involved in the business at a time of immense growth and have the chance to really influence new ways of working and help drive change.

This business is looking for someone with very strong IT support skills to act as a key resolver within both a first line and second line support function. This role will be ideal for anyone who an experience hands-on support engineer with a customer focused approach who continuously looks for new solutions and process improvement.. You will on occasions be dealing with customers on a day-to-day basis; therefore it will be important to be well-spoken and articulate at all times.

Duties & Responsibilities:

Provide 1st and 2nd Level technical support to all users including support in PC hardware, laptops, printers, and LAN/WLAN, TCP/IP connection
Understand the design, development and configuration of new and existing applications in relation to Business as Usual service delivery
Liaise with other support teams within the organisation and external organisations (e.g. third-party software suppliers)
To assist with the configuration and deployment of new equipment and to ensure they are installed correctly and are fully functional
Daily system checks
To diagnose, troubleshoot and correct problems within systems
To provide basic training to new and existing staff as needed
Assist with out of hours support where required
Provide reports and updates regarding daily system activities/projects to the IT manager
Ensure suitable working Anti Virus and Back up Solutions in place
Carry out timely deployment of hardware/software

Applicant Criteria

· Office 365 administration and support

· Windows Server up to 2019

· DNS, DHCP, Active Directory, Group Policy

· Networking (Firewalls, switches and routers)

· Virtual Server Experience (VMware)

· Veeam backups

· Experience in supporting users face to face, over the phone and/or via email.

· The ability to solve problems and think analytically.

Attention to detail.
Excellent understanding of IT and networking.
Strong written and verbal communications.
Good knowledge of Windows server administration, troubleshooting and IP addressing.

IT Support