About the job

At M-KOPA, We Finance Progress.

The scale and impact of our work is massive. M-KOPA is a fast-growing Fin Tech company offering millions of underbanked customers across Africa access to life-enhancing products and services. From our roots as the pioneer in pay-as-you-go “PayGo’” solar energy for off grid homes, we have grown into one of the most advanced connected asset ﬁnancing platforms in the world, empowering a broad range of customers to achieve progress in their lives.

We’re looking for a Phones Returns Analyst for Ghana within the Retail Department who’s resourceful, organized, and proactive about getting things done. Your main objective will be to manage phone servicing, to ensure phones sent for repair are received by the customer within the stipulated SLAs and analyze all data needed for Retail Reports. The position will report to the Retail and Logistics Manager.

Key responsibilities:

Data and Reporting:
Daily data entry on phones tracker on phones sent for repair
Daily updates on phones that are over SLA on the tracker
Complex data analysis of Phone Servicing data using various excel functions
Create automated dashboards
Stakeholder Management:
Weekly check ins with Repair Centers
Present data findings with stakeholders
Analyze data needed for Retail Reports

Job Requirements:

Bachelors’ degree in any ﬁeld with a bias in Mathematics, Supply Chain Management, Business, or a related field.
Must be conversant with intermediate/advanced knowledge of excel i.e. LOOK UP formulas, Pivot tables, functions, SQL and Power Queries, and be comfortable with performing complex data analysis.
Minimum of 1-year professional experience in customer service and stakeholder management will be an added advantage.

Phone Returns Analyst