Primary role purpose:

The Data Solutions team sit within Aviation Platform Engineering and are responsible for providing monitoring and reporting tools and services for our Inflight connectivity products.

These rich tools enable our users to visualise the vast array of data traversing our satellite networks, providing insights into the quality of service being delivered, as well as how our satellite connectivity services are being utilised by our end customers.

The performance of these tools and the accuracy of the information they provide is of critical importance to not only Service Delivery, Marketing, and Strategic teams across the business, but also by our customers, suppliers and partners.

As a Senior Data Analyst within the Data Solutions team you will be responsible for the development, maintenance and evolution of the analytics framework (running in the production environment) which measures and forecast service performance, quality of service and SLA compliance.

Key Responsibilities:

Full ownership and accountability of the analytics framework
Subject matter expert for the SLA calculation methodology and key service performance metrics
Designing, deploying, maintaining, optimizing and troubleshooting analytical procedures applied to large data-sets
Developing code that is functional, reliable, maintainable, scalable and extensible
Providing ad-hoc data analysis
Resolving complex issues that may impact multiple business areas
Maintaining relationships with internal and external stakeholders
Collaborating with Data Engineers, Software Engineers, and Data Scientists both within the team and across the business
Writing clear and relevant documentation

Essential Knowledge and Skills:

Expert level Python, specifically data analysis & manipulation packages (e.g. Pandas)
Intermediate statistics
Proficient with SQL
Familiar with Airflow
Familiar with the Software Development Lifecycle
Creative problem-solving
Meticulous attention to detail
Comfortable with working independently and taking ownership
Willingness to work outside of area of expertise

Desirable Knowledge and Skills:

Package managers (e.g. Poetry)
Jinja2 SQL templating
Docker
Postgres
Version control systems (e.g. Git)
Linux scripting
Comfortable with coaching members in the team
A passion for developing creative solutions to real user needs and business problems
Experience in aviation connectivity
Experience in telecommunications industry