Who We're Looking For

Desired Education

Bachelor’s degree is preferred.
Pre-employment testing is required.

General Knowledge

Fluent in English (written and verbal). Resume must be in English to be considered.
Comfortable with both object-oriented and procedural programming methodologies

Qualities

Likes to get things done, highly efficient
Commitment to delivering high-quality communication, and bug fixes to users
Professional, dependable, solid work ethic, detail-oriented, dedication to quality, self-motivated
Enjoys solving problems
Customer-centric mentality, highly empathetic to users
Obsesses over details
Enjoys writing processes and making technical concepts more consumable for their audience
Ability to understand prioritization/urgency level

What You'll Do

Ensure all information necessary to the ticket has been completed by the requester- fill in any gaps by gathering information on your own, or if we must, follow up with the requester
Test site bugs yourself and confirm if you’re able to replicate
Assign/triage helpdesk ticket to the right team member to execute on the fix (will have flow chart for knowing who to send to)
Update application documentation, processes and standard operating procedures
Publish in-app guides/documentation answering frequently asked questions
Complete and close out tickets independently, when possible (i.e. Tier 1 support troubleshooting)
Manually test new features and bug fixes
Clearly communicate when Requests need edits or additional information
Report on weekly KPIs: ie. tickets received, tickets completed, etc.
Report on guides/help docs analytics / usage

Working Hours

The core position hours will have 4 hours of overlap with our standard Monday through Friday - 8AM EST until 4PM EST/New York Time Zone in order to accommodate our clients' schedules, with additional options to fulfill the full work week within your time zone (Depending on the hours you select, you will receive additional pay for overlapping our hours)

Compensation

Negotiable, based on experience

Candidates interested in the Digital Marketing Specialist Account Manager position may also have interest in:

Digital marketing, online marketing, paid advertising, search marketing, inbound marketing, web marketing, social media, content marketing, PPC, SEO, SEM, writing, editing, research, communications, social media ad management, etc.

Please submit resume or CV (in English) to be considered for this opportunity.

You don't need to apply more than once even if you're interested in multiple positions - you can simply let us know! We consider all open roles when reviewing resumes and applications!

Apply Here: https://bit.ly/3Jrnx6N

Research and Development Tier 1 Support...