Main Responsibilities:

The Head of Delivery Experience will engage in a fully end to end perspective into the business of Jumia E-commerce and Jumia Services, and will be in charge of running and improving Jumia's full logistics set-up for delivery associates, and as well as enhancing the customer and vendor experience.

Do qualitative and quantitative research on the training needs of Delivery Associate team
Develop and improve content material for driver training
Design and conduct trainings
Conduct role plays and focused group discussions with Delivery Associates
To prepare and evaluate the progress of Delivery Associates at an individual level
Ensuring that all assigned vehicles are properly maintained, which includes routine maintenance and vehicle cleanliness.
Manage vehicle maintenance expenses to limit cost.
Control and monitor driver-customer communication in line with customer Journey to ensure good customer experience.
Implement the Delivery portion of "customer journey" in tandem with Jumia E-commerce - COO
Contribute to process and planning with a focus on Delivery Associate needs and customer experience
Monitor competitor's delivery offerings and ensure Jumia delivery options are competitive and compelling.
Regular and consistent feedback activities / mechanisms to ascertain the service levels of Delivery Associate agencies and encourage improvements.
Coach, lead and develop drivers to support the delivery team and improve productivity on gate-to-gate basis.
Build robust and scalable hiring methodology for Delivery Associates
Enhance road safety and risk mitigation aspects of the Delivery Associates daily work life
Managing and sustaining engagement on the Delivery Associate community and foster it to sustain at scale
Tracking and administration of any incentive programs to create excitement

Required Skills & Qualifications:

A Bachelor's degree from an accredited university; Degree in Engineering, Operations, Supply Chain
Proficient in Microsoft Office – Excel, PowerPoint, Word, Email, Internet etc.
Proficient in Google Office Suite – Google Drive, Google Sheets, Google Docs, Gmail, etc.
5 years minimum experience, preferably in a manufacturing, production, or distribution environment with a strong focus on logistics or alternatives supply chain
Clear understanding of Transportation Logistics network management, Retail or Customer Service processes and priorities
Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills required
Experience in strategy and complex network management
Excellent communication and presentation skills
Flexible to work with people from different backgrounds
Team player and flexible to rapidly changing work schedules
Excellent team management and coaching skills
High analytical skills;
IT savvy
Conflict management skills

We Offer

A unique experience in an entrepreneurial, yet structured environment
A unique opportunity of having strong impact in building the African ecommerce sector
The opportunity to become part of a highly professional and dynamic team
An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

Apply here: https://bit.ly/3xRY3xk