Veranex is seeking an IT Administrator to support our global team, based in our Providence, RI office. In this position you will be responsible for the IT operations of our design firm, including hardware, software, and systems. The ideal candidate is excited to jump in and problem-solve, and can work independently.

Responsibilities:
IT Infrastructure

Set-up, onboard, offboard, and maintenance of, and troubleshooting for employee laptops including Mac and PC’s, printers, and other end-user tools
Audio/visual equipment including virtual meeting stations and phones
Connectivity systems such as: VPN, Firewall, Server, Wifi
Collaborate with business users to find solutions for requests
Identify service issues and drive resolution with business-minded recommendations

IT/IS Security Management

Responsible for IT/IS procedures according to internal quality guidance
Ownership of specific IT related SOP’s
Lead any necessary changes to IT infrastructure through implementation
Support on Client IT/IS Questionnaire’s
Build and implement IT/IS training for employees
Ensure compliance according to company-issued best practices

IT Asset Management

Workstations
Servers, Firewalls, etc.
Other company owned devices – iPads, cameras, hard drives, etc,
Software License Management
Manage renewals and subscriptions
Onboarding/Offboarding
Guidance on acceptable software/methods of data transfer
Global IT Support
Ensure all offices aligned on tools, security standards, troubleshooting support, etc.

Other

Monitor and manage data storage sites like Sharepoint and server
Worrell website maintenance (Wordpress) as needed
Connectivity, VPN, firewall, Server, Wifi
Security system onsite
Managing 3^rd party support/contractors/suppliers for testing, etc.

Requirements:

1-3 years support experience for software and hardware with end users
Strong understanding of Office 365, including Sharepoint and Teams
Knowledge of network infrastructure systems such as routers, switches, firewalls, wireless access points, servers, and storage systems
Mac and PC expertise
Organization and analytical skills
Attention to detail

EQUAL OPPORTUNITY EMPLOYER  
At Veranex, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Veranex believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.  
 
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

IT Help Desk Administrator