Our client provides business consulting and technical delivery around various Business Intelligence (BI) Methodologies and Technologies. They are a people centred business and as such operate with a philosophy of ensuring customer delivery and satisfaction, coupled with individual personal growth.

Duties and Responsibilities
Change Management

Define, develop and execute on the overall Change Management strategy and plan to align with overall Programme objectives and milestones
Ensure that plans adhere to project and organisational governance
Lead delivery efforts for each aspect of OCM, including executive alignment, stakeholder analysis and communication, readiness assessments, journey mapping, change impacts identification and management
Work with the various Programme teams to determine the scope and measurement of the Change Management Stream
Identify, upskill, coach and engage with Change Leads across Corporate SA, Corporate MAH and various African countries
Ensure that all programme streams put a focus on the people side of change, including changes to business processes, system, technology and job roles for system permissions
Consistently steer the change in divisions and countries
Manage the needs of stakeholders and the ERP Programme delivery team to meet agreed scope and timelines
Support and participate in in testing activities before and after the implementation of changes
Develop and manage execution on transition plans for go-lives of various modules

Risk Management

Conduct impact analysis on recorded changes with all stakeholders; and ensure that all risks and concerns are addressed and understood
Ensure that all relevant stakeholders are informed of changes and are aware of the risks, controls and mitigations
Ensure high risk changes are managed appropriately and communicated to Management and Risk and Governance for approval
Document risk acceptance where a change poses a risk higher than the agreed upon levels
Engage with stakeholders on the risk level of changes and whether they align to operational tolerances

People Management

Review job descriptions and outcomes of change management team members
Participate in the recruitment of programme Change Management resources
Manage team members to ensure effective delivery of objectives
Develop a high performing team and encourage frequent knowledge sharing between team members
Ensure employees are empowered and have the tools and skills they need to succeed
Motivate team members and ensure that their efforts are recognized
Ensure corrective action is implemented where necessary

Requirements

A degree or equivalent qualification in Business Management or similar
Change or Project Management qualification/certification preferred
Post Graduate qualification preferred
SAP certification advantageous
8-10 years’ experience in ERP Change Management
A minimum of 4 years’ experience leading change management for ERP implementations
Extensive experience in leading Change Management for SAP implementations
Advanced understanding of Finance processes including Procurement, Accounts Payable, Accounts Receivable, etc.
Understanding of OCM framework, consulting skills, business knowledge, processes, measurements to analyse organisational changes and drive ERP solutions that transforms the MCG Finance capability
Ability to establish and maintain strong relationships, influence others and move toward a common vision or goal, as well as able to work effectively at all levels in an organisation
Experience in leading Change Management for ERP implementations across the African continent
Demonstrated success as a Business Change Manager on a range of SAP/ERP projects/programme lifecycles
Knowledge of Change management strategies utilising various digital platforms and innovative methods
Success working across organizational and geographic boundaries, bringing together people with diverse perspectives and experience to find solutions
Demonstrate a proactive approach to detecting and resolving issues
Familiar with monitoring compliance with processes and Service Level Agreements (SLAs)
Working with a distributed team located in multiple time zones in Africa

Change Management Lead