About Us:
We are the market leader making payroll & HR easy for UK businesses.
We’ve been helping businesses the length and breadth of the country pay their people since 1966. Since then we’ve changed a lot, both in how we look and what we do, and processed over 6,000,000,000 payrolls in the meantime.
We’ve added new software and services (we’re now managing over 150,000 HR engagements a year) and constantly look to innovate our solutions for new and existing customers.
Today, we have more than 10,000 customers who rely on us to help them make their payroll & HR easy, and over 500 industry-qualified staff with over 7,000 years’ collective experience for them to call on.

Purpose:
The Implementation Project Manager will be responsible for managing projects for our customers, including new projects and customer change.

They must have excellent stakeholder management and client relationship building skills at all levels to ensure they can deliver projects in accordance with the company’s defined methodology, governance, and success criteria.

They will be responsible for the successful management of several end-to-end projects or change controls, including the active management of the customer relationship, the project plan, objectives, deliverables and milestones, risks and issues, status reporting and governance and the P&L and commercial margin of the delivery.

This role will work closely with the implementation and tech delivery teams aswell as customer stakeholders to achieve the relevant delivery milestones on time, at the highest level of quality and on budget.

Key Accountabilities

Partnering with the customer to develop a “One Team” approach to end-to-end delivery to ensure that all project and change activities are delivered on time, at the highest level of quality and within budget
Developing, agreeing, and maintaining a project plan with the customer, based on our standard project implementation methodology, including deliverables, milestones, entry and exit criteria as relevant
Managing and coordinating all project or change activities so that they are undertaken in accordance with the project plan, including successfully transitioning the service to a live state with ongoing ownership from the Application Support team or Managed Services team as relevant
Identify and booking all required project resources, and managing all project resources in executing their activities and acting as the point of escalation for any execution issues beyond the relevant workstreams
Facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place
Managing the scheduling, preparation and facilitation of project or change governance meetings (including milestone or stage gate reviews and sign off meetings) and to inform project stakeholders of progress
Managing ongoing project or change risks and issues (including mitigation and resolution), and ensuring that they are reported and escalated to the relevant stakeholders in a timely fashion

Identifying and recommending ongoing continuous improvement proposals to our Implementation methodology, based on lessons learned, to ensure it continues to follow best practice and evolves with improved customer experience, automation, innovation and the latest agile or iterative delivery methodology in a customer friendly way

Skills & Experience:

Able to successfully manage a pool of resources assigned to project activity as part of a matrix structure (without direct line management)
Highly commercially aware
Developing, documenting, and managing scope, plans, deliverables, milestones, KPIs, status reporting and commercial margin/P&L
Managing, mitigating, and executing remedial action for risks and issues
Exceptional communication skills and ability to develop robust and enduring relationships with stakeholders
Action oriented and collaborative team player. Passionate, driven and with defined leadership qualities enabling this Project Manager to gain confidence and buy-in from their peers
Capable of conveying complex concepts in simple terms and of tailoring presentation style of delivery to suit their audience
Must be able to work effectively at all levels. Will have the gravitas, charisma and knowledge to be credible in all business situations
Strong business presence. Must be highly credible both internally and with customer and internal business partners.
Excellent interpersonal skills will be needed to build strong relationships and to sustain confidence with customers and other colleagues that will be critical to the success of this role
Utilisation of technology solutions to facilitate collaborative working
Experience working in the HR & Payroll software and/or outsourcing industry (Preferred)