About Us

Doma and its family of brands - States Title, North American Title Company (NATC) and North American Title Insurance Company (NATIC) - offer solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly more simple and efficient, reducing cost and increasing customer satisfaction.

Our Values

Customer Obsessed – We always put our customers first.
Solution Driven – We solve problems that other people are afraid to.
People leaders – We grow all of our people into leaders.
One Team – We believe inclusion and teamwork produce the best results.
Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.

About The Role

The Regional Closing Operations Manager reports to the Vice President of Closing Operations and will assist in the development of efficient and well-documented processes and own continuous process improvement driven by performance metrics. They will provide invaluable operational expertise and process enhancements for multiple states within a region. They will manage closing supervisors for our resale estate purchase and resale transactions. They must possess excellent oral and written communication skills and will collaborate with our technology and learning enablement teams to create an efficient, enjoyable work environment.

They will inspire their team to create a delightful customer experience, furthering the Doma mission to make the home closing process as friction-less as possible for home buyers, real estate agents, and lenders. They will be excited to be part of the ‘title and escrow company of the future.’ They will coach and grow their team and introduce an enforce data-driven management and goal setting.

Essential Duties

What will you be doing?

Welcome & Grow Create team operating, management, and performance norms and review cadence.
Own team staffing and scheduling
Coaching their supervisors on how to successfully onboard new hires, ensuring that the team member gets up to speed quickly and is delivering on both internal and external expectations
Own & Advise Own your team’s ability to deliver excellent, error-free service. Constantly measure your team’s progress and ensure their success against key metrics. Working with leadership and HR business partners, create and drive clear solutions to address performance challenges.
Search constantly for strategic and operational improvements to your team’s processes, structure, and culture and drive these improvements through to solution. Collaborate with our learning and enablement team to document and formalize process revisions to create easy-to-follow procedures.
Inspire & Coach, Monitor their team and develop performance goals and coach them on best practices for handling escalations with professionalism (intervening in file-level concerns only where absolutely necessary).
Lead team with data-driven approach, leveraging internal performance metrics (e.g., Service Level Agreement -adherence, file quality, customer communication, etc.)
Foster a team experience that manifests the Doma cultural values:
Customer Obsessed – We always put our customers first.
Solution Driven – We solve problems that other people are afraid to.
People leaders – We grow all of our people into leaders.
One Team – We believe inclusion and teamwork produce the best results.
Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.
Collaborate & Contribute
Forge excellent relationships with internal stakeholders
Provide invaluable operational expertise to the larger organization, including the Technology, Product, Learning and Enablement, and Sales teams.
Collaborate on workflow process improvements

What skills and experience do you need?

5+ years in multi-state real estate closing operations experience; 7+ years in a leadership position.
Knowledgeable in the purchase resale closing and post-closing process requirements, including state-specific nuances.
Experience working in a robust task driven closing platform. Proficiency in Resware a plus!
Ability to:
Inspire and coach a team to perform at near-maximum capacity
Execute operational improvements quickly and efficiently based on performance metrics
Make metrics-driven recommendations and decisions
Foster a fast-paced, metrics-driven, high-performance work environment
Navigate and interpret team performance dashboards
Contingency plan calmly and efficiently as necessary
Excellent phone and email communication skills
Extreme attention to detail and organizational skills
Passion for multitasking and context-switching
Comfort with constant change and process improvement
Comfortable in a paperless, technology drive environment
Highly proficient computer skills and open to learning new software/ programs Resware experience a plus!

Minimum And Preferred Qualifications

Level of Education (Minimum): High School Diploma or GED

Type of Education (Minimum) (For example, Bachelors Degree in Finance):

Years of Experience (Minimum): 5 - 7 years of experience

Type of Related Work Experience (Minimum): Experience in managing multi-state purchase & resale closing operations

Certification(s) (Minimum)

Level of Education (Preferred): Bachelors Degree

Type of Education (Preferred) (For example, Bachelors Degree in Finance):

Years of Experience (Preferred): 8 - 10 years of experience

Type of Related Work Experience (Preferred): Experienced in managing national closing operations

Other

Core Competencies of Role

5+ years in multi-state real estate closing operations experience; 7+ years in a leadership position.
Knowledgeable in the purchase resale closing and post-closing process requirements, including state-specific nuances.
Experience working in a robust task driven closing platform. Proficiency in Resware a plus!
Inspire and coach a team to perform at near-maximum capacity
Execute operational improvements quickly and efficiently based on performance metrics
Make metrics-driven recommendations and decisions
Foster a fast-paced, metrics-driven, high-performance work environment
Navigate and interpret team performance dashboards
Contingency plan calmly and efficiently as necessary
Excellent phone and email communication skills
Extreme attention to detail and organizational skills
Passion for multitasking and context-switching
Comfort with constant change and process improvement
Comfortable in a paperless, technology drive environment
Highly proficient computer skills and open to learning new software/ programs

We want the work you do here to be the best work of your life.

We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.

We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.

Our passionate, capable team will always be our #1 benefit
- We are proud of the team we have built so far, and we are excited about the team we have yet to add
- Learn something new every day
- Get more done than you would anywhere else
Competitive salaries
Top-of-the-line computer equipment
Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family’s needs
Paid Time Off
Health & Dependent Care Flexible Spending Accounts (FSA)
Short Term & Long Term Disability
Commuter Flexible Spending Account (i.e. Transit or Parking)
Supplemental Life and AD&D Insurance
Auto & Home Insurance Group Life Insurance
Pet Insurance

Senior Manager, Regional Closing Operat...