In this role you will:

Shape requirements, by conducting research with target users, audiences and stakeholders from the business, to identify and document user needs
Uncover the goals, motivations, and mental models of our diverse, technical users
Validate and help improve existing and proposed user experiences. We continuously improve UX, within agile sprints. Within product-squads you’ll work with designers and front end developers. You’ll collaborate across the organisation with product, engineering and marketing.
Help teams understand their product’s wider contexts of use
Synthesise findings from qualitative and qualitative research methods, delivering insights that gain traction in an engineering-led organisation
Support others to succeed at their own research. Plan, evangelise and implement #ResearchOps tools, to help seed and accelerate research thinking.

You’ll have a passion for understanding how humans navigate complexity, and enjoy bringing a user centred approach to engineering leaders.

Our products are both technical and specialist; you’ll frequently work with domain-experts, across a wide portfolio of products. An appreciation of open source software is relevant.

You should have:

A user-centred mindset
Deep experience with facilitating user research
Experience with the wide range research methods: unmoderated sessions, cardsorts, surveys, AB tests, ethnographic studies, UX heuristics and benchmarking
Analytical rigour, to turn a lake of data into meaningful, evidenced findings
Communication and collaboration skills that enable team-members to turn those insights into practical design and product decisions
The ability to work both tactically, on improvements, and strategically, on the bigger picture
At 5-7 years relevant experience
A relevant degree

Desirable :

A combination of evangelism, stamina and listening-skills, to communicate the value and results of research with relevant stakeholders
Experience with using remote tools, for completing research globally
Quantitative skills with analytics, events and flows
The pragmatism to support others with just-enough-research

We Offer :

Opportunity to help shape a company and products with strong influence in the open source community
A fantastic work environment within a team of friendly people with a broad range of skill sets, from UX and visual designers to researchers and engineers
Opportunity to create work that will potentially be seen by millions of people
Remote role (EMEA time zone required) with good travel opportunities, predominantly to the US and Europe. Great benefits on offer too.
Great benefits package

Senior User Researcher