We are a UK-based company, with offices in Manchester, London, and Dublin, providing innovative and functionally rich business software solutions.
We currently have an exciting opportunity for an Account Manager in our team. We offer a range of benefits including Healthcare Cashback Scheme, Life Assurance, Pension, and Voluntary Benefits.
We are offering a competitive salary for the right candidate depending on experience.
Job Title
Account Manager
Location
Home-based/Hybrid
Reports to
Account Director
Job Purpose
To generate sales through cross-sell and up-sell opportunities within m-hance’s client portfolio for ERP, CRM and the wider Microsoft portfolio. This includes D365 Business Central, Dynamics GP, D365 Sales & Customer Engagement, the Power Platform, cloud services (including Azure) and m-hance’s own IP software.
Key Responsibilities
•Managing an account base of UK based predominantly ERP and CRM clients
•Managing internal and external stakeholders throughout the sales cycle of strategic opportunities
• Exceeding quarterly margin targets
• Keeping customer attrition to a minimum by providing outstanding Account Management/Customer Service
• To ensure that all sales are profitable by understanding customers’ requirements and utilising internal resource to achieve this
Person Profile/Experience
• Experience in selling high value software and service solutions to SME and mid-market businesses
• Minimum of three years’ experience in a direct, personal quota-carrying, account management role
• Exposure to Microsoft Dynamics 365 – Business Central and Sales & Customer Engagement (CRM & ERP) with specific focus on Dynamics ERP would be advantageous
• An understanding of the Microsoft O365 suite of products including the Power Platform and Microsoft Azure would be advantageous
• Proven background of qualifying customer needs and translating product functionality into client value
• Managing internal and external stakeholders throughout the sales cycle
• Strong presentation and demonstration skills, with ability to liaise with Finance and Operational Heads in solution development and planning. The experience, confidence, or desire to carry out initial product demonstrations would be advantageous.
• Excellent written and verbal communication skills with the ability to produce high quality documentation when required
• Attention to detail in record-keeping and production of timely, accurate forecasting using m-hance’s internal D365 Sales & Customer Engagement CRM system
• Work within a defined client base in providing exceptional Account Management, highlighting additional opportunity and resolving issues, timely and efficiently
• A track record of consistent over achievement against target and a demonstrable ability to achieve results, while operating under minimal supervision
• Self-driven with the ability to work successfully both on an independent basis to one’s own initiative and as part of a team
• Pro-active, positive, problem-solving nature combined with self-sufficiency, energy and enthusiasm
Any special circumstances of the role
• To be able to work flexible hours as and when required.
• Extensive travel required (UK mainly occasionally Ireland and further afield)
Benefits
• Competitive Salary & OTE commensurate with such a role and dependent on experience
• Private Healthcare and Cashback Scheme
• Pension
• Life Assurance
• Voluntary Benefits

Account Manager (Field)