The job

The Senior Project Manager (SPM) demonstrates a passion for effective and creative project management. The SPM is an expert in the Companies most complex project management, able to evaluate progress and quality of resources whilst building strategies toward mitigating risk.

Senior Project Managers have found their voice within the business and have an expertise running projects at scale. Able to act both completely independent and as a strong team contributor, the SPM is able to handle the ever-increasing volume and complexity. They accomplish this by their ability to anticipate every move, act with utmost tact and diplomacy, and lead stakeholders through the ambiguity.

SPMs are the driving force of the team, able to grow accounts strategically, and unite cross functional teams.

What you'll be doing

Account and Stakeholder Management

Acts as a trusted advisor, using an expert knowledge of the Company and having a full understanding of client’s industry and company needs.
Ensures all sessions and programs will deliver maximum impact while meeting company constraints
Forms strong strategic relationships with clients through ongoing relationship management
Takes ownership in identifying and cultivating commercial opportunities with other teams, while keeping their leadership informed
Retains full responsibility for commercial and financial aspects of projects as well as client’s business
Outlines service delivery and revenue growth strategies for potential and existing clients while communicating with all relevant stakeholders

Project Management

Runs The Company's largest and high-profile programs across multiple clients independently
Oversees projects both directly and indirectly through others within the team. Regardless of the method, the SPM retains full knowledge and understanding of progress, risks and mitigation plans
For every project an SPM oversees, they will be seen as the single go-to person by all stakeholders both internal and external. All decisions are made with their presence and input, leading the charge through completion
Using project management and CRM tools, build and manage project plans ensuring projects are properly resourced and deadlines are met, and creates and manages both development and delivery bookings to ensure accuracy in their impact for commercial reporting
Acts as the core to any project, rallying teams and ensuring projects are properly resourced throughout their lifecycle. Upon signs of failure, appropriately escalates

Team Mentorship and Continuous Improvement

Take a profound interest in the well-being of all members
Mentors others through ongoing support and leading sessions in the onboarding process for new employees
Coaches and oversees Associates and Project Managers across all projects and programs, ensuring all KPIs are met and any performance concerns are shared with the individual’s manager
Working with other SPMs, sets agenda and leads project team meetings
Assists with professional development of Associates and PMs within the team, provides feedback and measurements on KPIs while looping in management

About you:

Demonstrable strong written and verbal communication
Extensive experience independently managing cross functional projects
Exceptional interpersonal and communication skills and the ability to form strong relationships with clients at all levels of organizations
High professional standards of excellence
Excellent ability to diffuse tense situations
Ability to sell services and products to existing client base
Bachelor degree or equivalent
Desire to lead and coach others
Strong desire and keen interest to constantly be learning
Meticulous and detail oriented