Coordinator, Operations
Logistics

REPORTS TO: Operations Manager FLSA: Non-Exempt

SUPERVISES: N/A Last revised: August 2022

JOB SUMMARY: The Operations Coordinator is a data-driven and detail-oriented member of our program. They are excited by operational details and dedicated to continually seeking out efficiencies that push us to get better at procurement, logistics, shipping, inventory control, and more. They are responsible for ensuring our logistics and procurement needs are met in a manner that supports the gold-standard delivery of our programs in the field. This includes managing relationships with our third-party logistics (3PL) partner, carrier services, and more than a dozen providers of products and resources that are essential to our operations. They are committed to the success of an internal customer base of more than 70 field Employees.

RESPONSIBILITIES:

Logistics

Coordinate the execution of logistics via our 3PL partner, including supporting the business relationship and troubleshooting macro and micro-level challenges with execution of orders through the 3PL’s system
Drive strategic reviews and analysis with our 3PL partner to ensure performance and operational expectations are being met
Build and manage relationships with carrier services (e.g., UPS, FedEx, World Courier) to ensure reliable and cost-effective service in the shipment of samples
Review data and trends with product inventory, shipping times, costs, etc. to develop recommendations for improving our organization’s time and cost-efficiencies
Proactively develop solutions for logistics issues that are identified yourself or reported by other members of our team
Provide exceptional customer services to our Field Employees for their logistics needs, including prompt and professional responses to requests for assistance received via phone, email, etc.

Monitor and approve all inventory purchase orders
Prepare data for negotiations with carrier services, equipment supplies and all vendors to negotiate advantageous terms

Help create distribution and procurement standard operating procedures

Provide logistical support for major domestic and international sport events where our organization is providing support
Keep the Operations Manager aware, at appropriate frequency and depth of content, of relevant results, challenges, and opportunities within the Operations logistics function

General

Be a utility player, providing support to other Operations coordinator core functionality, as the need arises
Provide prompt and superior quality customer services to Field Employees and other personnel by answering calls and emails
Provide general support to our Field Employees and other Employees
Recommend necessary updates and revisions to our organization’s protocol and

GENERAL:

Maintain confidentiality at all times
Projects and other duties as assigned to support our Operations team

REQUIRED QUALIFICATIONS:

One (1) to three (3) years of applicable experience that includes supply chain operations, logistics, and/or procurement
Excellent oral and written communication skills
Excellent interpersonal skills
Values Diversity, Equity and Inclusion among internal and external parties
Ability to multitask and to work accurately under pressure
Excellent organizational skills
Demonstrated ability to meet deadlines
Moderate proficiency in Microsoft Office to include Word, Excel, Outlook, Teams, etc.
Physical requirements: Standing, crouching, lifting, pushing/pulling, up to 50% of the day (4 hours), on a regular basis. Must be able to lift 25 lbs on a regular basis and up to 50 lbs periodically.

DESIRED QUALIFICATIONS:

Familiarity with Warehouse Management Systems

Operations Coordinator - Logistics