Business Environment
Platform Services IT is accountable for the architecture, design, build, test, and run of the Philips Integrated Landscape applications that enable the Services processes and capabilities. The Digital Service Experience program is aimed at offering an omnichannel and seamless service experience to B2B customers

Job Responsibilities

Accountable for program-level solution design, executed in line with the standards according to Enterprise Architecture Guidance
Supports the solution selected based on defined Framing & Value Prototyping process and business requirements
Collaborate with other architects in cross-platform solution design to ensure e2e working designs
Provides feedback on continuous improvement to the architecture community
Supports the management of the solution architecture Platform risks
Support Intake of business requirements and deliver Solution Design together with Business Process owners, Platform Solution Managers, Platform Analysts, and other key stakeholders.
Work closely with DevSecOps Managers / Platform Solution Managers, Domain leads in supporting Solution/Release planning
Supports DevSecOps Manager in evaluating the solution feasibility, solution design, and high-level estimation.
Supports the DevSecOps Manager in validating estimations provided by vendors
Support business in demonstrating the capabilities, training, deployments, onboarding business/markets & change management
Responsible to promote out-of-the-box functionality to the Business Process Expert and Business community.
Coaches the Platform Analysts and functional consultants including vendor resources.
Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence.
Responsible for Software Quality, Compliance & Regulatory aspects of the solution.
Actively work to reduce technical debt and refactor the application for performance
Work closely with the DevSecOps team in supporting key Domain and Technical inputs for Incidents, Change Requests, Service Requests and other regular operations activities
Support Platform Landscape upgrades, and improvements to stay aligned with OEM guidelines
Should be able to look beyond the current scope of work and be able to propose newer IT business propositions to stakeholders and also recommend innovations to platform providers

Technical Knowledge and Skills required

Primary skillset in SalesForce.com, Service Cloud, App Cloud, Community, Service Max (Should know standard modules like case management, Installbase management, contract & warranty, WorkOrder Management, Scheduling, and Dispatching)
Prior Hands-on experience in Salesforce, Lightning Platform, MuleSoft Integration and, building REST API s in SalesForce.
Experience in Microservices, Containerization is a plus.
Have advanced knowledge in SalesForce Security setup, coding best practices, Code optimizer, and automated testing release management tools for SalesForce Platform
Must have knowledge and good programming experience in the Lightning framework for app-building solutions. Ability to build Sales Force API endpoint and have a good understanding of integration concepts like when to use ETL or build API/microservice-based integration.
Understanding of integration patterns and connectivity in a complex landscape Good to have awareness of ERP systems like SAP Awareness of optimization techniques and able to suggest design and platform improvements experience in web security standards relating to APIs (OAuth, SSL, CORS, JWT, etc.) is a plus.

Soft Skills Required

Clarity of thought and vision
Excellent communication and presentation skills
Worked in business/client-facing role
Highly driven, energetic, flexible, resourceful & able to multitask
Ability to ideate and bring solutions to the table
Adherence to timelines, without sacrificing the quality of output
Hands-on and detail-oriented, with a strong ability to coordinate across different Geographies and with different stakeholders
Ability to manage multiple functions at the same point in time
Clearly articulates problem statements to evolve solutions across domains
Innovation: is a creative thinker, who develops new concepts and solutions across domains
Acts independently to determine methods and procedures on new or special assignments. May supervise the activities of others

Work Experience

10+ years
At least three full end-to-end implementation experiences are mandatory in a global environment
At least 7 years of strong experience in implementing Salesforce & ServiceMax solutions for global customers
Experience in requirement gathering, fill the gap, translating business requirements into high level solutions and detailed functional design
Experience in Healthcare Industry preferred

Academics

Bachelor’s degree or Master’s degree in Engineering

Solution Architect || Salesforce ServiceMax