Position name: Tech support eng position

Send all resumes and supporting information to this email: affogata.00.238@applynow.io

Recruiter: Dorit Tadir
Recruiter Email:dorit@affogata.com
Recruiter Phone:

Additional details:

Responsibilities:
1. Responding to issues reported by the clients, questions about the platform and getting the relevant information needed in order to investigate it.
2. Provide resolutions when possible, or escalate to the relevant person (whether in R&D, Product or CS).
3. Do an initial investigation of the reported issues to provide more information and understand the impact of each one.
4. Follow-up on open bugs - push urgent bugs, get status from R&D and verify with the client that the issue is resolved.
5. Build support processes and best practices.
6. Monitor our platform, be on top of its status, and spot issues as they happen via monitoring tools and systems.

Requirements:
* Experience in a client facing role (support, project management or similar).
* Excellent communication skills - both written and verbal.
* Knowledge in MySQL.
* Technical orientation - ability to read logs, run scripts, work with Linux, debug in the browser and use Web Developer Tools, query the DB, and use monitoring tools.
* Quick learner - can understand the product and its capabilities.
* Super organized - Help us establish the basis for the support team including documentation, user templates, knowledge base and best-practices procedures.

Requirements:
* Excellent communication skills - both written and verbal.
* Knowledge in MySQL.
* Technical orientation - ability to read logs, run scripts, work with Linux, debug in the browser and use Web Developer Tools, query the DB, and use monitoring tools.
* Quick learner - can understand the product and its capabilities.
* Super organized - Help us establish the basis for the support team including documentation, user templates, knowledge base and best-practices procedures.

Please let me know if you have any questions or require additional information.

Tech support engineer