The role 💬

We're looking for someone to join us on a contract basis to provide new customers with the best possible onboarding experience. Organised, attention to detail, and great at communication are just a few of your traits! This is a great opportunity if you Champion the Customer and deeply believe providing a great customer experience is the most important goal for a company, and if you have a great eye for process and scale.

You'll assist our Onboarding Managers on various work-streams within our onboarding workflow, particularly with an eye to running the numbers, and finding and creating opportunities to make our processes more scalable.

We're initially looking for someone to join us for 6 months on a contract basis. There's the potential for this contract to be extended or for this to develop into a permanent role, but right now it's too soon to say!

More about the role 🙌

Your top priority will be to provide the best onboarding experience for our new customers, partnering with the customer to get their Pento instance fully configured, helping them transition smoothly from their previous payroll provider to Pento
As part of this, you'll help guide customers with a detailed onboarding plan with key milestones and ensure customers meet their go-live date
You'll be running lots of numbers, reconciling changes and differences – we won't lie! There's a fair amount of data entry, but we hope you'll help us find ways to automate these processes over time
You'll help give in-depth product tours to new users, assisting new customers in setting up integrations and providing further training for advanced features
You'll act as a liaison between Product, Engineering, Marketing, Finance, CS, and Sales to share customer feedback to help refine the onboarding journey
You'll build on existing onboarding processes and look for ways to improve as Pento and scale the onboarding process as Pento grows its customer base

Your experience ✨

You have around a year or more of experience in a customer facing role
You have strong Excel/G-Sheet skills, and are good at digging into numbers
You're comfortable helping lean in at our busiest times of the month
You're a great communicator and have excellent written English
You're thrilled to work in a fast pace environment working to tight deadlines
You've worked for a product company, ideally a SaaS start-up/scale-up

Working at Pento 🖥

Our people-first, remote environment supports our team in adopting flexible and tailored ways of working. You can learn more about who we are and how we like to work over at Pento Home.

Our benefits include:

An equity option plan for our permanent employees, so you can all benefit from our success
Flexible working, and the best tech and home set-up equipment of your choice
Unlimited time off and yearly team summits
The opportunity to join an early-stage tech company on an incredible trajectory

You can read more about our broader perks here.

Don’t worry about your past experience being a 100% fit; we know that’s practically impossible anyway! If this sounds like an interesting opportunity to you, and you resonate with the role and the impact it will drive, let’s talk.

We're committed to building a team capable of building a product for everyone, representing different and varied backgrounds, perspectives and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, and just about anything else.

Please note, for teams that have access to customer data (typically within customer success, engineering, or support) we require that employees be based in the EU/EEA for contractual data transfer reasons. If you are applying to such a role from a non EU/EEA country, and open to relocation to the UK, please select the 'United Kingdom' as the working location, and select that you would require Pento to provide a visa.

We're proud to be a remote-first company, so we add a tag to our postings to make sure the remote nature of our roles are picked up by syndication boards.

Onboarding Specialist (6 month contract)