SERVICE TECHNICIAN
About the Job Responsibilities:
· Acts as subject matter expert in responding to and resolving a variety of product, service requests, questions and concerns of moderate complexity via telephone, mail, and in person.
· Investigates and troubleshoots matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems.
· Conducts research and investigations to determine validity of warranty claims and may make warranty policy adjustments as required.
· Communicates with both internal and external partners in order to resolve inquiries.
· Assists with locating various product parts in critical situations that require expedient resolution.
· Provides guidance and training to internal customer service representatives and other staff and external customers.
· Maintains and continuously improves knowledge of principles, practices and procedures regarding company products and equipment for unique situations that require new and creative solutions.
· Enters customer contact details into Customer Relationship Management software.

Job Skills Requirements
· Good written and verbal communication skills
· Strong negotiation and problem resolution skills
· Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment
· Proficient computer skills
· Strong mechanical aptitude and technical knowledge specific to Company products
· Excellent customer service skills
· Strong ability to convey technical information to customers and dealers in an easy to understand manner
· Fluent in English and German.

If you are interested in this position please send your CV to Meike Luiz at meike@approachpeople.com

Service Technican