Are you looking to join a well-established company where you can have a long and successful career?

This company has been awarded the TOP GLOBAL EMPLOYER certification for the 6th consecutive year. They offer comprehensive benefits such as:

Competitive pay based on experience. Paid weekly.
Annual Bonus of up to 10% of earnings
Medical, Dental, Pharmacy & Vision benefits – beginning on day one!
Retirement benefits, including up to 4.5% company match with 401K, as well as a Retirement Accumulation Pension Plan
PTO Programs: Paid Sick Leave, Vacation, Paid Holidays, Floating Holiday, 100% Paid Parental Leave, Paid Employee Volunteer Program
Additional Benefits, include Life Insurance, Short Term Disability, Long Term Disability, Employee Assistance Programs, Flexible Spending Accounts, Group Legal, Pet Insurance, etc.
Discount Programs: CertainTeed product rebates, Computer discounts (Dell, Lenovo, Fujitsu), Cell Phone Service discounts (AT&T, Verizon, Sprint), Automotive discounts (Chrysler, Ford, General Motors, Mercedes Benz), Moving Assistance discounts, and more.
Career development opportunities, including Tuition Reimbursement and training programs.

We are looking for a motivated Shipping & Logistics Specialist to join our team in Amherst, NY. The Shipping & Logistics Specialist is responsible for packaging, shipping, logistics (including export), and assisting customer service at the Amherst site. This position is scheduled Monday to Friday day shift position. At times, the incumbent must be flexible, sometimes at short notice to adjust work hours based on incoming and outgoing shipments.

REQUIRED QUALIFICATIONS

High School diploma or equivalent required
Bachelor’s degree in business administration, logistics, or another similar field preferred
Must have a strong working knowledge of an ERP system (QAD preferred)
Must have strong communication skills, both verbal and in writing
Must possess strong organizational skills, as well as be detail-oriented and be able to manage multiple priorities simultaneously
Requires a high level of interpersonal skills and the ability to build cooperative working relationships. Must be a team player, self-motivated and dependable
2 - 4 years of experience within a manufacturing plant, or similar environment, specifically within a shipping or customer service department required
Experience in an environment that accentuates serving customers preferred
Experience with completing export paperwork preferred, including knowledge of US Customs laws, rules and regulations, international business and customs compliance activities, working with forwarders, carriers, 3rd party logistic vendors, familiarity with sourcing requirements for Land, Sea, and Air preferred

ADDITIONAL REQUIREMENTS

Essential duties will include:

Shipping and Packaging activities - approximately 45 - 50%

Responsible for maintaining the accuracy and integrity of the QAD business system relative to Receiving, Shipping, and Inventory status. Responsible for QAD maintenance to ensure that all transactions are completed in a timely fashion. Inputs data as needed.
Monitors production completion schedules in conjunction with Manufacturing and Production Planning to ensure that carriers, containers, and packaging are available as needed to ship products as scheduled.
Load and unload outbound and inbound materials.
Arrange for materials to be picked up and delivered as required
Arrange logistics and generate paperwork for shipments including quality paperwork, by customer instructions and local regulations. This includes generating BOL for all domestic heavy-weight shipments as well as contacting the transporter for pickup.
Pack finished goods in a cost-effective and efficient manner that aligns with customer requirements and ensures product safety.

Logistics and Export Documentation activities - approximately 30 - 35%

This role is responsible for the day-to-day completion of handling all exported materials including required paperwork/compliance documentation that ensures customers receive their orders. In addition, they will address global, regional, and local customs issues to ensure compliance with all government regulations regarding domestic transportation, importations, and exportations of BN products. This role will have daily interactions with internal teams, customers, as well as 3rd party vendors to coordinate all exporting processes.

Customer Service support - approximately 10 - 15%

Set up container dates and communicates them effectively to the customer. Works with the Production Planner to confirm material availability.
Support freight quoting as needed for customers and sales managers, depending on the customer.
Research customer issues/requests (ex. Tracking, certs, MSDS requests, shipment updates, etc.).
Provides backup of processing customer orders.
Responsible for pricing customer orders in accordance with our pricing guidelines.
Maintains a high level of customer service, reflected by a low number of customer complaints.

Other Tasks as Assigned.