Micro IT Global is hiring a Service Desk Supervisor for the ECB, based in Frankfurt am MAin.

As Service Desk Supervisor, you will concentrate your activities on the following:

Prepare reports
Provide statistics
Write minutes
Team coordination
De-escalate customer complaints
Act as the customer's primary point of contact
HR related team topics in collaboration with the contract manager
Training and coaching organisation/planning
Catch-Up sessions with the team
Organise, manage, and chair meetings as required
Work as part of the team, where needed:
- Handling the switchboard internal/external calls
- Booking of meetings, including associated work orders for individual service providers
- Creation of tickets for all service providers
- Timely coordination of incoming emails and phone calls
- Provision of assistance to the employees on finding information related to daily processes
- Acting as a bridge between employees and service providers.

Successful Candidate

A bachelor’s degree in Business Administration
Facility Management or another relevant field.
Alternatively: 5 years of relevant professional experience in addition to the experience required below:
o Minimum 5 years of relevant experience in similar position and incl. team management
o Minimum 3 years of relevant experience in managing a Service Desk
Personnel management skills
Excellent customer service skills and good communication skills verbal/writing
Very good interpersonal skills and team management skills
Facilitation and negotiation skills
Good knowledge of Facility Management ticket systems
Switchboard systems
Effective application of MS Office or similar tools
Basic knowledge of invitation management and processes for conferences, meetings and of respective tools
English and German skill level C1.