IT Helpdesk Agent
Location: Freiburg
Fluent German required
Our client is looking for an IT Helpdesk specialist, fluent in German to join their team. When joining our client, you will not only have the opportunity to make a positive impact on the lives of refugees but also to grow professionally in a supportive and inclusive environment. Join them today and contribute to their mission of providing exceptional care for those in need.
You will be part of a dynamic group that operates in Switzerland, Austria, Germany, and Italy. With a strong team of more than 1500 dedicated colleagues. Our client strives to provide exceptional care for over 10,000 refugees residing in more than 100 accommodations on a daily basis. By joining the team, you will play a crucial role in ensuring the seamless well-being of people at risk and in need of help.

What awaits you:
• An appreciative culture that values your contributions, offering you a supportive and inclusive work environment. You will have the opportunity to take on meaningful responsibilities and enjoy a diverse range of tasks.
• They prioritise professional and personal growth, providing ample opportunities for you to shape your career development through a comprehensive selection of further education and training courses. Investing in your potential.
• Performance-related salary that recognises your dedication and skills. In addition, based on your length of service, you will be eligible for a prorated 13th salary, further enhancing your financial rewards.
Your main duties:
• As an integral part of the team, you will be responsible for providing 1st and 2nd level support for Windows 10, Office, and Active Directory. Your technical expertise will ensure smooth operations and efficient troubleshooting.
• You will play a key role in setting up and managing locations nationwide. This includes conducting needs analyses, configuring workstations, installing and setting up printers, as well as creating comprehensive documentation for each site. Your meticulous attention to detail will contribute to the effectiveness of operations.
• With your proficiency in telephony systems, both VoIP and mobile, you will provide 1st and 2nd level support, ensuring optimal communication channels for team members.

What you bring:
• Demonstrate a solid foundation in IT support.
• Experience with Microsoft infrastructure environments and providing effective technical solutions.
• Solid communication and consulting skills
• Experience in managing technical issues and identify the most appropriate resolutions, ensuring minimal downtime and disruptions.