The mission of the Position:
As a Support Desk Specialist, you should provide timely support to Customers with good interpersonal &
problem solving skills

Responsibilities:
● Provides support to customers by identifying problems, researching answers, and guiding clients
through corrective steps.
● Upselling various offers to customers through the contact center tool (Whatsapp/Calls).
● Following up with clients.
● Completing Support Tickets.
● Advanced Knowledge of help desk software & remote access system.
● Escalating unresolved queries to the next level of support.
● Track, route and redirect problems to correct resources.
● Follow up with customers, provide feedback, and see problems through to resolution

Requirements & Skills
● Proven working experience in providing Help Desk support
● Proficiency in English
● Working knowledge of help desk software, and database management.
● Strong client-facing and communication skills
● Advanced troubleshooting and multi-tasking skills
● Customer service orientation

About Company :
Our client is India's largest healthcare organization dedicated to promoting health in schools. Currently operating in over 77 cities across the country, serving over 250,000 students. This pioneering healthcare services organization for schools is committed to ensuring that every child develops healthy habits from a young age. They offer 360-degree services that take care of every healthcare need within school campuses. Their innovative initiatives in providing healthcare programs in schools have earned them many prestigious global awards. Schools can choose from a variety of customizable services based on their size and requirements. These programs include health check-ups and online reports, emotional well-being, insurance, health education, health centers, and COVID-19 reports. In summary, our client is an outstanding healthcare organization that is dedicated to promoting the health and well-being of students in schools throughout India. Their services are comprehensive, innovative, and customizable, making them an invaluable partner for schools seeking to provide high-quality healthcare services to their students.

Client Relations Specialist - Award-Winning Concept in Healthcare