Customer Success Executive

We are looking for a hands-on Customer Success Executive to join our team. You will ensure that our customers are happy with our products and services. You will develop and maintain relationships with key stakeholders, liaise between the customer and internal teams, and provide exceptional customer service.

What are your superpowers?

Serve as the primary point of contact for assigned customers
Proactively engage with customers to ensure they are successful in using our products and services
Develop and maintain strong relationships with key stakeholders
Work closely with internal teams to ensure that the customer needs are being met, and communicate customer feedback to relevant stakeholders
Develop and implement customer success plans, including onboarding, training, and ongoing support
Monitor customer usage data and proactively identify opportunities for improvement or upsell
Act as a superhero for the customer within the organization
Provide exceptional customer service and resolve customer issues in a timely and professional manner
Meet and exceed customer retention and satisfaction targets

What are they looking for?

3+ years of experience in customer success or account management roles
Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal teams
Strong problem-solving and analytical skills, with the ability to proactively identify and resolve customer issues
Proven track record of meeting and exceeding customer retention and satisfaction targets
Ability to work independently, as well as part of a team, in a fast-paced environment
Passion for customer success and desire to exceed customer expectations

What are your core tasks?

Customer friendliness and helping the customer correctly with his/her problems or questions 😇
Actively thinking along with the customer to jointly look for possible solutions
Continuously work on expanding knowledge
Learning from complex issues and escalating in good time
Guaranteeing the quality of documentation

What do we offer you?

A robust job with growth opportunities
A thorough training program on-and offline
Recognition for your work and regular feedback
An easily accessible office gives the freedom to shape your job
The help of our experienced colleagues
20 vacation days + 6 ADV-days
Coffee, tea, soup! Everything to keep you fresh and alert during the working day
Regular lunch or drink after the working day is a must!
Great team events
Nice extra-legal benefits

Customer Success Executive

Note For Candidate