Job Description: Customer Success Manager
We’re looking for a committed, self-driven customer success manager who is interested in using his/her customer relationship management and strategic leadership skills to help us achieve our goal of being a trusted and valued partner for our banking vertical clients. You will carry account-specific revenue targets which will be achieved through cross-sell, upsell opportunities.
You will be working with key customer stakeholders to ensure that customer’s project deliveries and implementations are going smooth for customer success. You will be collaborating with internal sales, marketing, delivery teams to ensure that the client's short and long-term objectives, internal workflows and ways of working are well understood.
Customer Success Manager’s responsibilities:

Cross-selling and Up-selling in assigned named accounts to achieve revenue targets.
Establish a deep knowledge of the customers’ business and organization, developing relationships with key customer stakeholders with the goal of increasing customer retention, ensuring renewals, and educate customers about Client’s solutions and offerings to ensure that their goals are achieved.
Partnering closely with the Sales team and other internal stakeholders to provide input into account planning and drive growth, minimizing Client Escalations and monitoring speed of Support.
Progress monitoring from Client's perspective, measuring ROI (Return On Investment) + Value Addition
Negotiating contract renewals and expansion proposals with customers
Tracking Billing Milestones and maintaining BAU (Business As Usual) /UEOB (Unexecuted Order Book)
Identify opportunities for reference accounts, and pass lead generation opportunities to sales account managers.
Generate Client references and support Marketing in creating artifacts

What we are looking for :

A Bachelor's degree or equivalent related working experience
Confident, high energy, self-starter.
Ability to uncover customer pain-points and communicate complex concepts effectively to internal and external stakeholders.
Ability to build credibility and trust by understanding and addressing customer requirements.
Experience in managing financial domain customers, carrying and achieving high quota
Able to positively influence internal and external stakeholders through strong interpersonal skills
Willing to travel up to 30%

Benefits

Opportunity to interact with large customers to learn how their business works, define success criteria, and build out a customer journey to help them reach their business goals
Working with cross-functional teams within (Sales, Marketing, and Delivery).
Compensation + benefits (401K , individual medical, dental, & vision insurance coverage)

Reports to: Dual reporting to Banking CRM head and Vice President- Sales (US Banking)

Preferred Job Locations: New York/ New Jersey area/Tampa, FL