Summary of the requirement:

The role will require performing 80% Salesforce Admin and 20% Business analysis mainly on the Sales & Marketing cloud. The main responsibilities will be gathering and documenting requirements, working with the Salesforce team during the build process, SIT, UAT, and Production Validation. This role is to support the Salesforce transformation project of Customer's CRM Sales Applications.

Job Summary Imagine what you could do here. At Customer Place, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.

Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics?

The sale of Customer products and services fuels our ongoing development of products and services. This, in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Customer XX. At the end of the day, we are here to grow our business through partnering with our consumer, enterprise, and education channel sales teams.

Job Responsibilities We work closely with the business teams to become functional experts inB2B End Customer Sales processes and related solutions needs. We establish credibility as trusted advisors by listening, understanding business requirements and quickly providing options for consideration. Effectively leading discussions with various partners and intelligently asking probing questions that get to the real business needs (asking "why" and not just taking requirements at face value) will be essential to success in this role.

Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for a future state. This will involve working with global management teams and colleagues across geographies.

Actively participate in ongoing discussions and engagements on the future roadmap with Salesforce.

Skills required

Organized, with a natural inclination for both strategic and tactical planning and turning strategy into tangible deliverables.
Resilient and tenacious with a propensity to persevere.
Problem-solving and root cause identification skills.
Flexibility to work in ambiguous situations, and highly matrix environments, and support other cross-program workstreams, as necessary.
Ability to be detail-oriented and can separate priorities from distractions. You are able to analyze business requirements to determine the most effective approach to serving the needs of the organization.
High level of professionalism, energy, and sense of urgency to make things happen.
Ability to establish and maintain trust, and credibility and build strong relationships.
Ability to influence others and move toward a common vision or goal.
Lead by example and support, encourage, and develop team members.
Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority.
Excellent active listening skills
Self-motivated individual, who thrives working in a global, matrixed, fast-paced environment.
Experience working on projects with teams based outside the US including international engagements.

Related Technical Skills required

Strong knowledge of Enterprise channels & End customer sales. Experience in Sales operations, partner management & enablement preferred.
5 + years of experience as a Salesforce business analyst and admin role.
Experience with Agile / Scrum delivery models
Prior experience in SDLC project management and analysis including scoping/timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc.
Working knowledge of process documentation & project management software
Experience working with large-scale, complex datasets and using salesforce data tools.

Education

BS or equivalent degree in Business Management, Computer Science, Engineering, or related discipline required. MBA degree preferred.
Salesforce certifications (Preferred)

Salesforce Admin / Business Analyst