Our Company

What if... your work brought growth in an industry that impacts the technological developments of our world? Borek Solutions aims to do just that.

By building teams of dedicated remote experts in the field of IT, Business Process Management and Sales we help our partners from various industries and companies all around the world to tackle their talent shortage and accelerate their growth.
Headquartered in Braunschweig (Germany), our company currently has a total of three offices across Europe and Asia, including Braunschweig, Vadodara (India) and now also Pristina (Kosovo).
At our core, we are a German family-business with roots back to the 17th century that is devoted to continuous progress and can't handle standing still. Leaving old paths behind, we constantly look for new ways to be even better tomorrow.
About the job:
We are looking for a talented and experienced German Speaking L1&L2 Support with expertise in technical support to join our dynamic development team. As L1&L2 Support, your role will be supporting and providing technical solutions to the customers in the Real Time Location System industry. Joining one of the leading providers of Real-Time Location System (RTLS) and sensor solutions in the DACH region, you will have the opportunity to work directly with one of our partners and their team, making a significant impact on the future growth of our organization.

Responsibilities:

Interacting with customers through various channels (such as phone, email, or chat) to address their questions, concerns, and technical issues promptly and professionally.
Conducting initial troubleshooting of reported problems to identify the root cause, following established procedures and knowledge base resources.
Documenting and managing support tickets using a help desk or ticketing system, ensuring accurate documentation of customer interactions, issue details, and resolutions.
Offering step-by-step instructions and guidance to customers on routine technical issues, such as software installations, configuration changes, or basic troubleshooting procedures.
Collaborating with the Development team

Requirements:

Candidates should have a solid understanding of the technical aspects: hardware, software, networking, and troubleshooting methodologies.
Strong customer service skills are crucial for L1 and L2 support roles. Candidates should have the ability to communicate effectively with customers, actively listen to their concerns, and provide prompt and accurate resolutions.
The candidate should possess strong problem-solving and analytical skills to diagnose and resolve technical issues.
Strong organizational skills, attention to detail, and the ability to prioritize effectively are vital.
Experience with help desk or support ticketing systems, remote assistance tools, and other support-related software would be beneficial.
Very good German in written and speaking.

Borek Solutions is an internationally growing company

At Borek we are very proud to accept differences — we celebrate them, support them, and cultivate them to the benefit of our employees, products, and our communities. Borek is proud to be an equal opportunity workplace and is an affirmative action employer. We have:

Rapidly growing team in Kosovo
Company Language: English (+German)
3+ offices across Europe & Asia (South America launching soon)
150+ employees worldwide
10+ nationalities represented.
50+ customers

Why Us - You can look forward to

Personal & Professional Development: Through strong ownership from the first day, you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.
Impact: We are rapidly growing and actively participating in various industries and share a high awareness of environmental issues on all levels especially supported by our management.
Multicultural Team: Join a team of over 10+ nationalities with different backgrounds from Technology, Artificial Intelligence, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity.
Supportive Working culture: Experience a company culture where we work as peers, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda. Though we ultimately want you to feel comfortable & in an environment where you can excel.
Flexible Work Environment: You can expect a modern working space in Pristina, with high technical standards & equipment, and with possibilities to work remotely.

Learn more about us: https://boreksolutions.com
Check out our team and office in Pristina: https://t.ly/kosovo-video