Client Operations Assicate / Customer Service

This role offers a superb opportunity to work with people across the entire global business and at all levels. You'll learn how a core operational team runs in a fast-paced environment, and it will provide a great foundation from which to build an exciting career.

What you'll being doing

Supporting a range of critical operational processes that support the Company in providing a superior service to our clients
Working closely with the Product, Sales and Customer teams to support their work
1stLine technical support, applying product and systems knowledge to help resolve issues for our clients and internal stakeholders
Utilising operational tools and project management platforms, such as Hive, to drive efficiencies
Facilitating communication between key stakeholders and internal departments
Liaising with stakeholders in both our UK & US teams, helping us work towards the alignment of working practices

About you

Client-oriented
Organised with excellent attention to detail
Exceptional written and verbal communication skills
Problem solver with a positive mindset
Ability to multi-task multiple concurrent work activities
Flexible & adaptable – you'll be cross trained in a number of processes so that you'll be able to support processes in line with business priorities
A strong team player and desire to see the team succeed as a whole, but also, when required, the ability to establish priorities and work independently
Ability to learn new tools and processes quickly and disseminate that knowledge cross-functionally
Inquisitive and curious by nature, with a hunger to learn
Analytical and data driven – a good level of competency in Excel
Reliable, dedicated and hard working

Benefits

Company pension
Additional leave
Cycle to work scheme
Free fitness classes
On-site parking
Private medical insurance
Referral programme

Client Ops Associate