What you will do

- Able to troubleshoot complicated\, cross platform issues including OS\, Networking\, Database\, etc. in a cloud-based environment and handle live production incidents\, debug/troubleshoot application and infrastructure issues\, follow and implement SRE best practices

- Conduct system analysis\, configuration management and develops improvements for system software performance\, availability and reliability

- Enhance service monitoring to ensure the service can continuously operate within the agreed Service Level Objective\, trigger rapid response if any of the performance indicators have breached the defined thresholds.

- Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually

- Review and approve deployment changes to prevent change related incident which would consume error budget

- Iterate the refinement of Service Level Indicator\, Objective and Agreement (SLI\, SLO &SLA) and Error Budget Policy with business

- Work closely with software engineers and testers to ensure the system is responding properly to non-functional requirements such as performance\, security\, and availability

- Document your system knowledge as you acquire it over time\, create runbooks\, and ensure critical system information is readily available to those who need it

Qualifications

- 4 years’ experience in production support / SRE / DevOps Engineer

- Experience in programming and scripting skills (Java\, shell\, bash\, SQL\, etc.)

- Demonstrable experience in Containerization-Docker and orchestration (Kubernetes)

- Demonstrable experience in AppDynamics\, CloudWatch\, Application Insights\, etc.

- Experience in working cross functional teams to resolve complicated issues

- Experience with Infrastructure as Code (Terraform\, Cloud Formation\, Ansible)

- Experience in automation and streamlining

- Good written and verbal communication skills

SIte Reliability Engineer