JD - Business Application Technology Specialist

As a Technology Specialist – Customer Experience, you are a functional business process and technical workload expert within the Business Applications enterprise sales organization working with our most important customers. You play a key role in the total sales cycle by helping them with their end-to-end business transformation needs through envisioning, designing and demonstrating solutions
mapped to business value within the area of your workload expertise. Executing with excellence you will collaborate across the sales opportunity journey with the Business Applications sales team, partners and ISVs, other Technical Specialists and our Customer Success team. You will additionally assist the Business Applications Sales Executive in identifying, driving, and successfully landing pipeline and customer solutions for the Customer Experience applications category.
You will learn how Microsoft’s Dynamics 365 Customer Experience solutions arechanging the way companies do business and are empowering success.

Workload and Business Process Expertise
• Achieve technical workload expertise for Business Applications Customer
Experience products.

• Exemplify Customer Experience business process depth to accelerate
opportunity results.

Business Value-led Presales Expertise
• Participate in discovery sessions in each opportunity, yielding output of
customer-agreed business challenges and win themes prioritized with
business value.
• Leverage workload expertise to build effective customer-centric solution
assessments and designs based on business value and deliver compelling
presentations to improve win rates.

Strategic Proactive Seller
• Maximize deal execution through the customer journey as a strategic,
proactive seller to meet/exceed category revenue targets
• Team with BA Sales Executives to uncover, identify and engage opportunities
to drive category performance.
• Build positive Business Decision Maker/CxO connections/engagements across
category-specific roles with business value alignment by targeted personas.

Required/Minimum Qualifications :
• 6+ years of technical pre-sales or technical consulting experience
• OR Bachelor's Degree in Computer Science, Information Technology, or
related field AND 4+ years of technical pre-sales or technical consulting
experience
• OR Master's Degree in Computer Science, Information Technology, or related
field AND 3+ years of technical pre-sales or technical consulting experience
• OR equivalent experience.

Additional or Preferred Qualifications :
• 7+ years of technical pre-sales or technical consulting, or related experience
o OR equivalent experience.
• 4+ year(s) experience with cloud and hybrid, or on premises infrastructures,
architecture designs, migrations, industry standards, and/or technology
management.
• Certification in relevant technologies or disciplines (e.g., Business Applications
Dynamics 365, Power Apps, Office 365, Power BI, Azure Architect and
Development exams, Cloud Platform Technologies, Information Security,
Architecture).

Experience
• Applicable Customer Experience workloads/line of business expertise with one
or more of the following: technical and business process presales, post-sales
consulting or relevant company/customer IT application implementation or
management
• Driving and designing a solution strategy as part of the overall opportunity
lifecycle
• Identifying, driving, and successfully landing pipeline and customer solutions
in collaboration with sales leaders and team members
• Extensive collaboration with technical pursuit teams designing cloud-based
customer solutions
• Success working with customers/stakeholders in presales or consulting
engagements related to business applications workloads
• Proven success demonstrating differentiated solution value and competitive
advantage
• Delivering customer-facing technical workload demonstrations to enterprise
decision makers
• Desirable but not required – workload certifications/degrees Deep
understanding of:
• Business solutions/line of business workload expertise by leveraging Customer
Experience application solution experience in one or more of the following:
Sales, Marketing, Service, Supply Chain, and/or Finance and how these
solutions help customers achieve their desired business outcomes
• Business value selling methodologies and practices mapped to customer
persona pains/issues to uncover customer’s stated and unstated needs
• Commercial cloud offerings, ideally Microsoft’s cloud platform, as well as
competitive knowledge of other business applications solutions and related
ecosystems Desired skills:
• Excellent presentation and communications skills across various customer
stakeholders; experienced storyteller.
• Customer-centric mindset with demonstrated passion for delivering customer
value
• Experience with sales propensity tools for pipeline and account success
planning
• Ability to bring innovative technical solution ideas to customer problems

• Experienced problem solver able to thrive in a fast-paced environment
• Growth mindset, insatiably curious, always learning and welcoming of
challenges for the opportunity to grow.

Business Application Technology Special...