Job Description Summary

Reporting to the Customer Success Manager, the role will be primarily responsible for delivering remote or onsite technical support and pre-sales activities, as well as customer success activities related to AspenTech SSE G&G Interpretation products with a specific focus on SeisEarth, SeisEarth QSI. The role will proactively ensure that the users are constantly improving their workflows with AspenTech SSE technology and advise them on how to improve project efficiency. One of the responsibilities will be also to systematically look for business opportunities within the customer account, asset, or business unit you are supporting that could grow AspenTech Software presence, constantly trying and achieving to expand our footprint, and communicating, reporting to the different business-related teams of our company (Sales, Solution Consulting and Customer Support & Training).

Justification

AspenTech SSE is contractually obliged to provide full time onsite Interpretation support in KOC (Kuwait). Since last incumbent (Meenu Singh) left, before the transaction between HAT and EMR, we have filled the position with rotations of temporary backfill, sourced from Middle East and other regions. KOC are demanding a new full time, permanent replacement and have accepted the CV of one of our team currently located in Indonesia. We need to relocate this person into the full-time permanent role in Kuwait. (seconded)

Hiring Requirements

Compensation Grade

Principal Customer Enablement Specialist
Kuwait (Home Office) - GSS
Primary Job Posting Location
Kuwait (Home Office) - GSS

Job Description

- Contribute to the daily customer support activities.
- Drive, develop and maintain the required Customer Success practices to help onboard our customers to AspenTech SSE G&G Interpretation solution.
- Support clients locally and/or remotely by helping them to grow their knowledge in our software and workflows, properly using all internal company procedures and systems for support, tracking and reporting, escalating issues of greater complexity to R&D if needed.
- Develop long-term relationships with the user base you are assigned to support, learning about their concerns and their challenges, and working as a team with our Account Management and Solution Consulting teams to solve them with our software.
- Work within AspenTech SSE interdisciplinary team, on customer engagement and user engagement, with hands-on responsibility for preparing and summarizing technical proof of concepts, proposals, recommendations.
- Develop influential relationships with key customers stakeholders.
- Work proactively with Account Manager and technical teams to support sales efforts.
- Show and develop good understanding of important science behind the software concepts.
- Expand knowledge of onsite and remote support standards, troubleshooting techniques, as well as use company´s knowledge base to better execute his/her tasks.
- Participate and contributes content to knowledge development and/or training programs through the organization and hosting of training or workshops activities. Participate to local industry events and tradeshows as needed.
- Participate as needed to customer projects, proof of concepts.
- Maintain knowledge of current technology, software, and workflows.
- Knowledge on data related to geological and geophysical domains, knowledge of the Epos infrastructure.
- Working expertise of Linux and Windows environment.
- Expertise on evaluation and interpretation of geophysical data.
- Use and handling of geophysical data, including 2D and 3D seismic data.
- Knowledge on pre-stack and post-stack inversion, and AVO analysis.

Additional Job Description

- B.Sc. in Geology or Geophysics or Geosciences
- Master’s degree in Geophysics a plus
- 10+ years of experience relevant to the Oil and Gas industry, in similar position
- Previous experience with AspenTech SSE Software for Advanced G&G Interpretation solution or other Interpretation tool from another vendor is preferred.
- Previous experience with AspenTech SSE Software for Quantitative Interpretation or other QSI tool from another vendor is preferred.
- Additional Reservoir Modeling experience and knowledge (Petrel, RMS, SKUA,) is a plus.
- Previous experience with AspenTech SSE Formation Evaluation – Geolog - or other advanced Formation Evaluation tool from another vendor is a plus.
- Proficient level of English.
- Experience in mentoring/training/teaching.
- Customer facing and support previous experience.
- High quality communications skills (both written and oral) with the ability to listen and articulate clearly, conveying effective and accurate support to the end-users.

Principal Customer Enablement Consultant