About Us

A pioneering Fintech enterprise at the vanguard of revolutionizing payment practices is actively seeking an Account Manager to join the team. Our company stands as a trailblazer in developing cutting-edge solutions and products that empower both individuals and enterprises, fostering seamless digital financial journeys.

As an Account Manager specializing in client relationship cultivation and opportunity exploration within our existing accounts, you will play a pivotal role in our team. Your experience in B2B interactions will be your foundation for success. Your interactions will primarily involve collaborating with our sales, business care, user experience, and accounting teams. We are looking for an individual who is technically adept, detail-oriented, bright, and capable of energetically fostering client relationships and delivering exceptional service. In this role, you will take on the crucial responsibility of serving as the primary client liaison, meticulously managing ongoing project interactions, and ensuring the continued satisfaction of our valued global clientele following successful implementation.

Responsibilities

Oversee a global client portfolio, from onboarding to ongoing interactions, cultivating robust client relationships.
Drive revenue growth by leveraging client engagements to develop new avenues of business.
Cultivate expertise in our product offerings, offering clients advice on optimal technical solutions and best practices, aligning our product suite with their unique use cases.
Provide tailored solutions by customizing our product suite to cater to specific client requirements.
Deliver first-level support and effectively triage client technical issues, meticulously documenting reported problems.
Thoroughly understand client business objectives and key performance indicators (KPIs).
Establish trust as a valued consultant, offering actionable business insights, devising strategies, and sharing best practices to fuel growth and continuous improvement.
Collaborate seamlessly with Sales, Accounting, Risk, and QA departments, prioritizing and championing clients' needs and requests.
Assume ownership of day-to-day communication, fostering value-added partnerships with clients.
Efficiently manage client implementations for diverse product offerings.
Identify opportunities for upselling and craft renewal strategies to ensure enduring client satisfaction.

Requirements

Minimum of 2 years' experience in SaaS and/or B2B environments.
Diligent project manager with a strong sense of responsibility, exceptional interpersonal skills, and a customer-centric approach, adept at navigating intricate processes.
Analytical and driven by KPIs, possessing a fundamental grasp of both client and server-side technologies.
Collaborative team player with a positive mindset, demonstrating self-initiative in a dynamic setting.
Fluent or near-native English speaker; proficiency in additional languages is a distinct advantage.

Nice to Have

Prior engagement with payment companies, fintech, e-commerce enterprises, and/or international clientele.
Proficiency in CRM tools, including Salesforce.
Background in account development, managing corporate account relationships, conducting market research, and identifying value propositions.

Benefits

Highly competitive salary package.
Brand-new, spacious office located in Paphos, Cyprus.
Access to an on-site gym for your fitness needs.
Well-stocked kitchen offering a variety of snacks, beverages, and fresh fruits.
Youthful and dynamic work environment.
Team-building activities and cheerful happy hours.
Continuous growth and career development.