About the Role

The Localization Operations Team is seeking a seasoned Localization Operations Program Manager to help our Localization Operations team. In this role, you will manage and configure the end to end localization pipeline and operations, and setup / create a new translation pipeline as Client-X continue to expand to different regions. You will also capture all requirements from cross-functional stakeholders and internal team to ensure localization tools and processes properly optimize for cost, turnaround time and quality, and adapt to any changes from companie's’ direction. You have technical skills to solve complex problems and can produce scalable solutions. Relationship management and a collaborative attitude are a must.

What You’ll Do

Manage and configure the end to end localization translation pipeline, from CMS to TMS
Build and create new translation pipeline for new languages / launches
Debug and resolve any operational issues in CMS and TMS
Automate translation workflows through internal API.
Use existing scripts (or build new scripts) that interact with CMS or TMS via API calls to maintain project configuration settings, and support team members with project updates
Support team member requests querying our CMS using existing SQL queries. Modify or create new queries as needed
Ensure close collaboration with localization vendors to meet Client-X's technical specifications and achieve efficient integration.
Gather requirements from LPgMs (Localization Program Managers) and LXPgMs (Localization Experience Program Managers) on localization tools and process needs
Collaborate with cross-functional stakeholders, such as Mobility, Marketing and Help Content teams, and guide them on how to best integrate their CMSs into the Localization pipeline and/or improve existing integrations
Manage projects, work toward deadlines, and establish product/process roadmap milestones and reviews

What You’ll Need

BA/BS degree or equivalent practical experience
2 years of localization operations experience in the high-tech industry on the client side
Familiarity with scripting languages such as Python, Perl, Ruby, Postman and SQL
Proven track record in streamlining complex processes and improving workflow efficiency
Good understanding of Localization Program and Language Management roles as well as day-to-day functions
Understanding of localization and internationalization issues
Ability to navigate ambiguity, work independently and be able to chart the direction of projects
Strong analytical and problem- solving experience, coupled with excellent business judgment
Very detail-oriented, quality-focused and proactive
Excellent written and verbal communication skills and the ability to manage multiple and diverse stakeholders across businesses and leadership levels
Self-directed - you need to take the initiative in tackling large problems head- on
Quality driven - you will help set the direction of the Client-X brand – we need people who are committed to excellence
Excellent team player
Passionate about Client-X and our mission
Experience using CAT tools as an LPgM/LQPgM to manage our localization pipeline & workflows (e.g. Memsource, Smartling,Idiom WorldServer, and Trados) is a plus

Bonus Points If : You are fluent in languages other than English

Localization Lead